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Very good, polite and friendly
Would have given completely satisfied if exhaust bracket had been replaced and the car passed first time after I had authorised any minor repairs required
Always made to feel welcome, everything is explained to you and the car was ready on time with a full valet service provided.
Again as above very happy with the level of service I've received.
Completely satisfied. Service carried out very quickly and completed within the times given.
Work done efficiently and at reasonable price.
Absolutely satisfied feeling relaxed looked after all my needs ...
Exhaust system flexible hoses have been replaced using BMW repair parts at a cost well under the initial estimate for a replacement part system, and the car has passed its MOT.
Clear indication of costs upfront. Hire car sorted & regular updates on progress
Met on arrival offered refreshments while waiting
The management and staff I found to be very pleasant and helpful.
Comfortable approach, pleasant environment, good knowledge
Experience good, price a bit high.
All done on time and car washed
Booking the service at a convenient time was easy the work was completed on time to a good standard the staff are friendly and always offer refreshments
Superb service after returning my X3 for a rear light problem.
Friendly professional communication by email and phone, welcoming branch staff, professional attention
Cant give completely satisfied as car still in dealer waiting for it to be fixed. Jamie & Alan in service give top notch quality friendly service and nothing is too much trouble. All other staff are helpful and friendly as soon as you arrive.
Polite, efficient, greatcommunication
The adjustments needed were carried out satisfactorily and within time given
I have had the car less than 3 months and I was charged £67 for my windscreen washers fixed, I have a 4 year old and this is a safety concern in my eyes and I should not have been charged for only having the car a short amount of time
No surprises, costs known upfront, polite and knowledgable staff.
Winter check booked in quickly , and carried out on time.
The customer service is second to none.
The 90 minute turnaround on the first service on my car was a great service to offer. The service desk receptionist was friendly. I mentioned a problem with my cars handbrake response to the problem was disappointing.
Helpfull with my issue and resolved the next day after making an appointment
The dealership took am interest in my problem and was sorted within a day.
The work carried out had been dismissed by bmw uk as not possible but was completed with out issue
Great service but forgot to reset service indicator
Nothing was left out and all questions were answered.
Car was delivered back to me after service which was brilliant but car still saying it needs a service, someone should have noticed that, still waiting for that to be sorted
professional but personal attitude.
Excellent customer service, ensuring all points were dealt with.
My car came in for a transfer re-fitted to the near side skirt under warranty. Even though it was replaced I've noticed yesterday that the same transfer is peeling off again. This in my eyes detracts the value and appearance of my car. Must go back.
Hassle free service
Always first class service. Nothing is too much trouble, everything is explained.
no problems from start to finish.
Everything has been done to my satisfaction.
Everything was completed to my satisfaction, in good time and with the minimum of fuss.
Car was booked in speedily
Nothing to worry about knowing every thing is done to the highest standard
Simply because they do a great job and they look after me.
A pleasure to do businesswith
No problems, no gripes (so far).
Happy but I'd have liked a little more information regarding the vehicle state/tyres/next service etc. There was a delay in the car being ready by the specified time which may have contributed to this. I was well looked after while I waited
Quick response, kept fully informed
Tailored handover to my needs
A pleasure to deal with, staff very helpful who cant do enough to meet customers requirements.l
I roughly knew what options I wanted to explore and the Centre explored these thoroughly with me looking at availability, cost, different permutations available etc to help me make a choice. They then offered an extended test drive in a similar car.
Helpful and professional people throughout the process who work together as a team.
From start to finish everything was done to a high standard..
Friendly and very professional.
From my initial interest a couple of months prior to buying, I received excellent assistance and support. I drove a number of different models and Richard at the dealer was fantastic in spending time helping me find the 'right' car.
I can not fault the service of the staff from the test drive, to the sale on floor and right up to the accounts department for the finance. The experience has only been positive to date and the Cockermouth team represented you fabulously.
Customer service exceptional. Kept informed of progress of build from placing the order to delivery. Sales representative Martin Sharp was able to answer all questions regarding various options prior to order. Totally satisfied with the service.