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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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Our Company History

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The All New BMW X3

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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David Byrne

Head of Business
  • Years in the company

Andrew Thomas

Sales Manager
  • Years in the company

Ian O'Neill

Service Manager
  • Years in the company

Neil Wilson

Parts Manager
  • Years in the company

Mike Brough

Retail Sales Manager
  • Years in the company

Darren Parker

Retail Sales Manager
  • Years in the company

Cristina Enache

Customer Relations Manager
  • Years in the company

Martin Sharp

Sales Executive
  • Years in the company

Chris Burke

Sales Executive
  • Years in the company

Rachael Fearon

Sales Executive
  • Years in the company

Bobby Ritchie

Parts/Warranty Supervisor
  • Years in the company

Linus Oultram

Parts Advisor
  • Years in the company

Jake Dixon

Parts Advisor
  • Years in the company

Alan Jackson

Service Advisor
  • Years in the company

Jamie O'Donnell

Service Advisor
  • Years in the company

Danielle Johnson

Workshop Control
  • Years in the company

Kelly Jack

Service Adminstrator
  • Years in the company

Mary Redford

Showroom Host
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above. Everyone has all the time in the world for you. Nothing, how ever big or small, is too much trouble.

Service

I had asked for a X5 courtesy car as I was interested in buying one, instead I got a 1 series manual car... The complete opposite!

Service

Fault rectified within 2days, including ordering spare and fitting

Service

Everything was done on time

Service

The service by the sales staff was very helpful and professional

Service

Service centre responds to all points made. Keeps you informed and updated on the work in progress on your vehicle and fully explains any additional work required as well as seeks approval for the work to be actioned.

Service

They promptly solved the problem.

Service

Received personal attentive service

Service

(it was only a wheel change)

Service

The staff are freindly and very helpful with questions you have and look after you while waiting for your car to be serviced

Service

Went smoothly.

Service

The staff are attentive, friendly and approachable.

Service

excellent service

Service

pro active contact with customer and letter explaining what was on offer

Service

job done quickly and courtesy car provided

Service

Car ready on time and also valeted.

Service

I have been a customer for many years and have always received excellent service from Lloyd BMW at Cockermouth.

Service

helpful, informative and knowledgable staff.

Service

Service on day of service very good, booking service poor

Service

I couldn't be more satisfied with the service experience with Cockermouth! The team are set up to deliver a premium service to every single customer

Service

Satisfied with the work carried out but a little bit shocked by the bill. Have spent over £800 on brake remediation work this month (new pads/front discs/1 front calliper). Having said that only spares required over the last 6 years was a new battery

Service

Go about their work in a professional and pleasant manner

Service

As above

Service

Polite and knowledgeable staff

Service

Very good BMW branch. Jamie in customer service is excellent and I always get to have a chat directly to the Business Unit Mgr at Lloyd Cockermouth site.Good service from the mechanics team.

Service

They messaged me when my service was due. Explained what was going to be done and done all the work fast and even cleaned my car

Service

I was very pleased, my car was collected from my house an returned the next day after it's service. Thanks Jaime

Service

Excllent service

Service

Convenient appointment times

Service

I can't see how it could be improved.

Service

The appaulling level of service from Lloyds, including being told what transpires to be out right lies to avoid a car being repaired in the warranty period.

Service

Car was washed, cleaned out which was very much appreciated, but what I noticed was the screen wash hadn't been checked as it wasnt working. This I thought would have been picked up by the technician at service.

Service

very professional

Service

I am happy overall with the service

Service

Everything was explained and I was dealt with professionally at all times.

Service

Did everything required, all information given was clear and concise

Service

as above I rang on the Friday at 5.15 and it was all put in hand to receive the car

Service

The service I received was precisely as I had hoped, the process of repair and timings fully explained and my time in the showroom usefully spent with coffee, newspapers and comfortable surroundings.

Service

Service completed in the timescale. Car was washed thoroughly. Service staff are what I expect from BMW. Professional and courteous!

Service

Everything went to plan and was treated courteously.

Service

As previously stated

Service

Keep to time agreed and also excellent communication

Service

Friendly helpful service. Late on a Friday afternoon, nothing was a problem

Service

I would have selected 'Completely satisfied' had I not been given a poor courtesy car covered in 'Motobility' stickers!!

Service

Everything was explained up front, no hidden costs.

Service

As above

Service

Excellent customer service from Jamie, great deal on four new tyres.

Service

Top bunch of friendly and knowledgeable folk

Service

Prompt efficient service.

Service

Nothing to fault.

Service

Booked in extremely quickly. Staff very friendly and professional. Nothing was too much of an ask. Salesman helped me transfer car seat between my own car and courtesy car.

Service

It took 1 hour longer than I was told and so I had to wait a bit, would have been 5 stars if not for that

Service

Alan Jackson was very helpful, polite and informative with regards to the recall carried out on my BMW, facilities were great and well stocked with things to pass my time including magazines, coffee's, tea's, biscuits etc.

Service

Polite, informative

Service

As above

Service

Very polite and responsive

Service

As above

Service

Lloyd have tried hard with our disappointing vehicle.

Service

Overall a very good visit .

Service

I was informed that my next service was due in 2800 miles and would require carrying before my service package ran out within 6 weeks. This was incorrect, as the package still had over a year to run.The error was accepted when pointed out.

Service

Very quick , help full and efficient

Service

8 weeks to repair the car. Part required took 4 weeks to arrive, and that was only as i complained to BMW UK directly and the part was miraculously sent overnight. Quite embarrassing given it wasn't a lead time issue, just a priority issue.

Service

they have always been fare and the service desk have a mechanical background making explaining any faults easy.

Service

process enjoyable from start to finish

Sales

Would have been completely satisfied at collection if flowers had been given like they are at other garages on the purchase of a new car.

Sales

Everything was ready when I arrived, paperwork sorted out easily, only delay was in payment acceptance by banking system which was not Dealers fault

Sales

From the moment myself and my family walked into your cockermouth dealership we were treat really well. We had an extended test drive in a demonstrator and The saleswoman went out of her way to ensure we were getting the best deal possible.

Sales

The sale of my car and purchase of the new car were handled in a professional and friendly manner and met completely my new car needs.

Sales

Newly refurbished showroom has created a dynamic and exciting environment. First class staff, pleasant and polite but never pushy. Personalised quotation for new car based on previous purchase.

Sales

Extremely approachable and car arrived earlier than anticipated

Sales

As above. Also modern showroom.

Sales

They took the time to explain everything from the financial deal to the workings of the new car. Contact was made from Lloyds after the purchase as a followup

Sales

customer service again excellent