Loading...

ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW Upgrade Scheme.

Read

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

Our Company History

Read

The All New BMW X3

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

David Byrne

Head of Business
  • Years in the company

Andrew Thomas

Sales Manager
  • Years in the company

Ian O'Neill

Service Manager
  • Years in the company

Neil Wilson

Parts Manager
  • Years in the company

Mike Brough

Retail Sales Manager
  • Years in the company

Darren Parker

Retail Sales Manager
  • Years in the company

Cristina Enache

Customer Relations Manager
  • Years in the company

Martin Sharp

Sales Executive
  • Years in the company

Chris Burke

Sales Executive
  • Years in the company

Rachael Fearon

Sales Executive
  • Years in the company

Bobby Ritchie

Parts/Warranty Supervisor
  • Years in the company

Linus Oultram

Parts Advisor
  • Years in the company

Jake Dixon

Parts Advisor
  • Years in the company

Alan Jackson

Service Advisor
  • Years in the company

Jamie O'Donnell

Service Advisor
  • Years in the company

Danielle Johnson

Workshop Control
  • Years in the company

Kelly Jack

Service Adminstrator
  • Years in the company

Mary Redford

Showroom Host
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Made us very welcome told me how long the repair would take 2hours later the car was outside washed and ready to drive away

Service

See above answer to question 1

Service

Had to re book as on inspection the work on my car was to take longer. No problem though I would rather have my car to use.

Service

courteous, knowledgeable and efficient staff

Service

Professional, friendly,efficient.

Service

Always helpful

Service

A very good service department.

Service

The steering on the car has improved significantly. We also believe they did a competitive deal on the tyres.

Service

Jamie, as ever, was superb and could not have been more helpful.

Service

Simply because all of the staff at Lloyds Cockermouth are so polite and friendly and cannot do enough to help you and my car is always washed extreamily well and cleaned inside properly and everything checked out to a very high standard

Service

Work always carried out to the highest standard

Service

Great staff with attention to detail.

Service

Excellent customer service.

Service

I wasn't totally happy with the cleanliness of the interior of my car after it had supposedly been cleaned.

Service

All my expectations were met

Service

Work was carried out to my expectations. Where additional work was required I was informed to allow me to adjust my plans.

Service

What was done was explained

Service

Went above and beyond to take care of me and my car

Service

I found the price very competitive

Service

Simply cannot fault anything

Service

Everything went well and staff were most helpful.

Service

Efficient informative service

Service

No hidden costs. The price you are given is what I paid

Service

Job done in time frame stated

Service

I couldn’t find any fault. Competent & friendly staff

Service

I've had continued issues with my 4 series with transfer on N/S for 3 times now. But when going back for the third time the staff were very helpful.

Service

First time for a MOT at Cockermouth, the staff made it a good experience

Service

Good relationship with dealer

Service

From booking the car in with the service department, to having the work completed couldn't fault the friendly efficient service we received at this dealership

Service

Good service, friendly attentative staff.

Service

Lloyd staff very professional and attentive also keep you up to date to what is happening during your service.

Service

The service felt a bit expensive, but then its a prestige marque so probably to be expected.

Service

Everyone was courteous, friendly at nothing was too much trouble. Jamie always bends over backwards to ensure that I am given the best treatment

Service

Could only give this a 3 because i have not actually been to the Cockermouth branch !!!

Service

Took some fine tuning on the deals but well worth it in the end

Service

Changed brake pads and discs quickly when I had limited time

Service

Always courteous and polite.

Service

very professinal

Service

Work completed satisfactorily

Service

Alan was courteous and efficient.

Service

Very satisfied with the service received

Service

Been a customer for 20 years

Service

As above, good communication

Service

cant score this as car was bought from Carlisle branch

Service

As above. Great service

Service

Service Staff went out of their way to inform me of all requirements and of the cost of any work needed.

Service

My cars first service was easy to book, completed promptly and the service team couldn’t have been more helpful.

Service

As above. Booked at a convenient time, with no waiting. Sound advice and follow-up. Staff knowledgeable and not sales-pushy.

Service

Good service

Service

Great customer service by all staff.

Service

Quick and efficient

Service

So easy to deal with and very helpful

Service

Staff very good ,serviced on time but cleaning of car wheels not great.

Service

For the same reasons as question 1

Service

Asanove

Service

Very good, polite and friendly

Service

Totally satisfied

Service

Always made to feel welcome, everything is explained to you and the car was ready on time with a full valet service provided.

Service

Would have given completely satisfied if exhaust bracket had been replaced and the car passed first time after I had authorised any minor repairs required

Service

Again as above very happy with the level of service I've received.

Service

Completely satisfied. Service carried out very quickly and completed within the times given.

Service

Work done efficiently and at reasonable price.

Service

Absolutely satisfied feeling relaxed looked after all my needs ...

Service

Clear indication of costs upfront. Hire car sorted & regular updates on progress

Service

Exhaust system flexible hoses have been replaced using BMW repair parts at a cost well under the initial estimate for a replacement part system, and the car has passed its MOT.

Service

Met on arrival offered refreshments while waiting

Service

The management and staff I found to be very pleasant and helpful.

Service

The friendly and understanding staff where as courteous and professional as per previous experience.

Sales

Very efficient

Sales

Dealt with efficiently

Sales

Brilliant retailer

Sales

Out customer sales rep was lovely and nothing was too much hassle

Sales

The i-drive on the car doesn't work properly. Nobody went through the set-up/working of the system at delivery stage. I only found it wasn't working a couple of days later. Apparently the car wasn't set-up at factory. I still await a fix for my car.

Sales

Staff were knowledgeable and did not rush. Gave me time to ensure we were happy before handover.

Sales

The paperwork has handled efficiently, and the demonstration of the car's key features was very useful, given how much cars have changed since may last E39 BMW. Not having a dipstick was quite a revelation!

Sales

The attentive detail, the test drive, the sneaky peak soon after delivery, the good humour, the coffee and the brolly! The BMW Order Status Updates via email are a great idea, I enjoyed following the progress of the production process.

Sales

They unveiled my new car and made me feel very special but I feel a bottle of champagne/wine etc would have made it even better

Sales

Great Service. Will answer any query with ease

Sales

Staff very helpful and knowledgeable. Car ready on time with no imperfections.

Sales

The vehicle arrived early but was kept until The date I specified. l was kept up to date with the progress of the build and the delivery day experience was most enjoyable.

Sales

The staff were exceptional and made sure we knew all about the car. The attention to detail was superb.

Sales

5 stars all round! Excellent, best dealership I have ever been too! When I only went to have a look round, after talking to Chris, I found my dream car which I love!

Sales

refinement of asking for plate details would have made it a 5.

Sales

Quick response, kept fully informed

Sales

Tailored handover to my needs