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Nothing to fault.
Booked in extremely quickly. Staff very friendly and professional. Nothing was too much of an ask. Salesman helped me transfer car seat between my own car and courtesy car.
It took 1 hour longer than I was told and so I had to wait a bit, would have been 5 stars if not for that
Alan Jackson was very helpful, polite and informative with regards to the recall carried out on my BMW, facilities were great and well stocked with things to pass my time including magazines, coffee's, tea's, biscuits etc.
Very polite and responsive
Lloyd have tried hard with our disappointing vehicle.
Overall a very good visit .
I was informed that my next service was due in 2800 miles and would require carrying before my service package ran out within 6 weeks. This was incorrect, as the package still had over a year to run.The error was accepted when pointed out.
Very quick , help full and efficient
8 weeks to repair the car. Part required took 4 weeks to arrive, and that was only as i complained to BMW UK directly and the part was miraculously sent overnight. Quite embarrassing given it wasn't a lead time issue, just a priority issue.
they have always been fare and the service desk have a mechanical background making explaining any faults easy.
Customer care is always top notch
Personal relationship with the dealer has been developed over the years
As always, I was very pleased with Lloyd BMW service. It was prompt, efficient and my car was returned by the time predicted - and pleasingly valeted after a £38 MOT. I received useful advice on the state of tyres and brake disks. Thank you
As above. The repair was completed, but it took three visits to do so.
Fast and efficient
Job done to a good standard,within the time stated
It's a team effort right throughout from reception to sales
Work was done in a professional manner
LLoyds are well organised and efficient and the staff helpful. Easy to do business with.
My car was repaired perfectly and in good time
Service and MOT completed on time. I turned up 10 minutes early and offered coffee while I waited
Couldn't have been more helpful
Always keep me informed and send a short video so I can see what has been done on my car which is nice.
The dealer was accommodating to service the car at a convenient time. The staff were very helpful and friendly.
easy, on time, helpful, warm reception
5 stars speak for themselves.
Excellent no faults
Lloyd Cockermouth have always looked after my needs.They continued their professional but friendly service at my last visit.
Polite and friendly service, courtesy car was excellent
Repair to my car expedited efficiently
Booked for service at a date & time to suit & without any complications
I have been dealing with them for over 30 years now, I know a lot of the staff has changed over the years but the whole outfit is very professional.
Hi on this occasion the service was fineHowever the previous occasion was very bad and has still not been resolved
Everything done as promised
Car was booked in quickly and ready to collect when promised
Always greeted with a smile. Efficient service department ,always given a full explanation of work done and any issues. Car spotless after service.
Was able to book for the time I required and service was delivered to timescale as stated.
Very polite and helpful
All required jobs completed and kept fully aware of status throughout the day.
Always very satisfied
Car is cleaned as part of the service, I as the customer have been kept up to date and my comforts if choosing to wait have been well attended to. The staff are the real key ingredient, well informed, friendly and capable.
Always been looked after very well by Lloyd Cockermouth.
They took the time to explain everything from the financial deal to the workings of the new car. Contact was made from Lloyds after the purchase as a followup
customer service again excellent
Very simple procedure with no problems.
Was made to feel very welcome with excellent facilities.
Got the car when expected
Always felt in control of my choices
I picked up my new car and it was in lovely condition, I was then given excellent demonstration on how everything worked
Very good staff, and registered car on same day of purchase