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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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MOTABILITY FROM £249 ADVANCE PAYMENT

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Our Company History

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The All New BMW X3

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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David Byrne

Head of Business
  • Years in the company

Andrew Thomas

Sales Manager
  • Years in the company

Ian O'Neill

Service Manager
  • Years in the company

Neil Wilson

Parts Manager
  • Years in the company

Mike Brough

Retail Sales Manager
  • Years in the company

Darren Parker

Retail Sales Manager
  • Years in the company

Cristina Enache

Customer Relations Manager
  • Years in the company

Martin Sharp

Sales Executive
  • Years in the company

Chris Burke

Sales Executive
  • Years in the company

Rachael Fearon

Sales Executive
  • Years in the company

Bobby Ritchie

Parts/Warranty Supervisor
  • Years in the company

Linus Oultram

Parts Advisor
  • Years in the company

Jake Dixon

Parts Advisor
  • Years in the company

Alan Jackson

Service Advisor
  • Years in the company

Jamie O'Donnell

Service Advisor
  • Years in the company

Danielle Johnson

Workshop Control
  • Years in the company

Kelly Jack

Service Adminstrator
  • Years in the company

Mary Redford

Showroom Host
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good, polite and friendly

Service

Would have given completely satisfied if exhaust bracket had been replaced and the car passed first time after I had authorised any minor repairs required

Service

Always made to feel welcome, everything is explained to you and the car was ready on time with a full valet service provided.

Service

Again as above very happy with the level of service I've received.

Service

Totally satisfied

Service

Completely satisfied. Service carried out very quickly and completed within the times given.

Service

Work done efficiently and at reasonable price.

Service

Absolutely satisfied feeling relaxed looked after all my needs ...

Service

Exhaust system flexible hoses have been replaced using BMW repair parts at a cost well under the initial estimate for a replacement part system, and the car has passed its MOT.

Service

Clear indication of costs upfront. Hire car sorted & regular updates on progress

Service

Met on arrival offered refreshments while waiting

Service

The management and staff I found to be very pleasant and helpful.

Service

Comfortable approach, pleasant environment, good knowledge

Service

Experience good, price a bit high.

Service

All done on time and car washed

Service

Booking the service at a convenient time was easy the work was completed on time to a good standard the staff are friendly and always offer refreshments

Service

Superb service after returning my X3 for a rear light problem.

Service

Friendly professional communication by email and phone, welcoming branch staff, professional attention

Service

Can’t give completely satisfied as car still in dealer waiting for it to be fixed. Jamie & Alan in service give top notch quality friendly service and nothing is too much trouble. All other staff are helpful and friendly as soon as you arrive.

Service

Polite, efficient, greatcommunication

Service

The adjustments needed were carried out satisfactorily and within time given

Service

I have had the car less than 3 months and I was charged £67 for my windscreen washers fixed, I have a 4 year old and this is a safety concern in my eyes and I should not have been charged for only having the car a short amount of time

Service

No surprises, costs known upfront, polite and knowledgable staff.

Service

Winter check booked in quickly , and carried out on time.

Service

The customer service is second to none.

Service

The 90 minute turnaround on the first service on my car was a great service to offer. The service desk receptionist was friendly. I mentioned a problem with my cars handbrake response to the problem was disappointing.

Service

Helpfull with my issue and resolved the next day after making an appointment

Service

The dealership took am interest in my problem and was sorted within a day.

Service

The work carried out had been dismissed by bmw uk as not possible but was completed with out issue

Service

Great service but forgot to reset service indicator

Service

Nothing was left out and all questions were answered.

Service

Car was delivered back to me after service which was brilliant but car still saying it needs a service, someone should have noticed that, still waiting for that to be sorted

Service

professional but personal attitude.

Service

Excellent customer service, ensuring all points were dealt with.

Service

My car came in for a transfer re-fitted to the near side skirt under warranty. Even though it was replaced I've noticed yesterday that the same transfer is peeling off again. This in my eyes detracts the value and appearance of my car. Must go back.

Service

Hassle free service

Service

Always first class service. Nothing is too much trouble, everything is explained.

Service

ok

Service

no problems from start to finish.

Service

Everything has been done to my satisfaction.

Service

Everything was completed to my satisfaction, in good time and with the minimum of fuss.

Service

Car was booked in speedily

Service

Nothing to worry about knowing every thing is done to the highest standard

Service

Simply because they do a great job and they look after me.

Service

A pleasure to do businesswith

Service

No problems, no gripes (so far).

Service

Happy but I'd have liked a little more information regarding the vehicle state/tyres/next service etc. There was a delay in the car being ready by the specified time which may have contributed to this. I was well looked after while I waited

Service

Quick response, kept fully informed

Sales

Tailored handover to my needs

Sales

A pleasure to deal with, staff very helpful who cant do enough to meet customers requirements.l

Sales

I roughly knew what options I wanted to explore and the Centre explored these thoroughly with me looking at availability, cost, different permutations available etc to help me make a choice. They then offered an extended test drive in a similar car.

Sales

Helpful and professional people throughout the process who work together as a team.

Sales

From start to finish everything was done to a high standard..

Sales

Friendly and very professional.

Sales

From my initial interest a couple of months prior to buying, I received excellent assistance and support. I drove a number of different models and Richard at the dealer was fantastic in spending time helping me find the 'right' car.

Sales

I can not fault the service of the staff from the test drive, to the sale on floor and right up to the accounts department for the finance. The experience has only been positive to date and the Cockermouth team represented you fabulously.

Sales

Customer service exceptional. Kept informed of progress of build from placing the order to delivery. Sales representative Martin Sharp was able to answer all questions regarding various options prior to order. Totally satisfied with the service.