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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Our Company History

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Meet the team

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David Byrne

Head of Business
  • Years in the company

Andrew Thomas

Sales Manager
  • Years in the company

Ian O'Neill

Service Manager
  • Years in the company

Neil Wilson

Parts Manager
  • Years in the company

Mike Brough

Retail Sales Manager
  • Years in the company

Darren Parker

Retail Sales Manager
  • Years in the company

Cristina Enache

Customer Relations Manager
  • Years in the company

Martin Sharp

Sales Executive
  • Years in the company

Chris Burke

Sales Executive
  • Years in the company

Rachael Fearon

Sales Executive
  • Years in the company

Bobby Ritchie

Parts/Warranty Supervisor
  • Years in the company

Linus Oultram

Parts Advisor
  • Years in the company

Jake Dixon

Parts Advisor
  • Years in the company

Alan Jackson

Service Advisor
  • Years in the company

Jamie O'Donnell

Service Advisor
  • Years in the company

Danielle Johnson

Workshop Control
  • Years in the company

Kelly Jack

Service Adminstrator
  • Years in the company

Mary Redford

Showroom Host
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nothing to fault.

Service

Booked in extremely quickly. Staff very friendly and professional. Nothing was too much of an ask. Salesman helped me transfer car seat between my own car and courtesy car.

Service

It took 1 hour longer than I was told and so I had to wait a bit, would have been 5 stars if not for that

Service

Alan Jackson was very helpful, polite and informative with regards to the recall carried out on my BMW, facilities were great and well stocked with things to pass my time including magazines, coffee's, tea's, biscuits etc.

Service

Polite, informative

Service

As above

Service

Very polite and responsive

Service

Lloyd have tried hard with our disappointing vehicle.

Service

As above

Service

Overall a very good visit .

Service

I was informed that my next service was due in 2800 miles and would require carrying before my service package ran out within 6 weeks. This was incorrect, as the package still had over a year to run.The error was accepted when pointed out.

Service

Very quick , help full and efficient

Service

8 weeks to repair the car. Part required took 4 weeks to arrive, and that was only as i complained to BMW UK directly and the part was miraculously sent overnight. Quite embarrassing given it wasn't a lead time issue, just a priority issue.

Service

they have always been fare and the service desk have a mechanical background making explaining any faults easy.

Service

Customer care is always top notch

Service

Personal relationship with the dealer has been developed over the years

Service

As always, I was very pleased with Lloyd BMW service. It was prompt, efficient and my car was returned by the time predicted - and pleasingly valeted after a £38 MOT. I received useful advice on the state of tyres and brake disks. Thank you

Service

As above. The repair was completed, but it took three visits to do so.

Service

Fast and efficient

Service

Job done to a good standard,within the time stated

Service

It's a team effort right throughout from reception to sales

Service

Work was done in a professional manner

Service

LLoyds are well organised and efficient and the staff helpful. Easy to do business with.

Service

My car was repaired perfectly and in good time

Service

Service and MOT completed on time. I turned up 10 minutes early and offered coffee while I waited

Service

Couldn't have been more helpful

Service

Always keep me informed and send a short video so I can see what has been done on my car which is nice.

Service

The dealer was accommodating to service the car at a convenient time. The staff were very helpful and friendly.

Service

easy, on time, helpful, warm reception

Service

5 stars speak for themselves.

Service

Excellent no faults

Service

Lloyd Cockermouth have always looked after my needs.They continued their professional but friendly service at my last visit.

Service

Polite and friendly service, courtesy car was excellent

Service

Repair to my car expedited efficiently

Service

Booked for service at a date & time to suit & without any complications

Service

I have been dealing with them for over 30 years now, I know a lot of the staff has changed over the years but the whole outfit is very professional.

Service

Hi on this occasion the service was fineHowever the previous occasion was very bad and has still not been resolved

Service

Everything done as promised

Service

Car was booked in quickly and ready to collect when promised

Service

Always greeted with a smile. Efficient service department ,always given a full explanation of work done and any issues. Car spotless after service.

Service

Was able to book for the time I required and service was delivered to timescale as stated.

Service

excellent service

Service

Very polite and helpful

Service

All required jobs completed and kept fully aware of status throughout the day.

Service

Always very satisfied

Service

Car is cleaned as part of the service, I as the customer have been kept up to date and my comforts if choosing to wait have been well attended to. The staff are the real key ingredient, well informed, friendly and capable.

Service

Always been looked after very well by Lloyd Cockermouth.

Service

They took the time to explain everything from the financial deal to the workings of the new car. Contact was made from Lloyds after the purchase as a followup

Sales

customer service again excellent

Sales

Very simple procedure with no problems.

Sales

Was made to feel very welcome with excellent facilities.

Sales

Got the car when expected

Sales

Always felt in control of my choices

Sales

I picked up my new car and it was in lovely condition, I was then given excellent demonstration on how everything worked

Sales

Very good staff, and registered car on same day of purchase