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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Meet the team

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David Byrne

Head of Business

Andrew Thomas

Sales Manager

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Chris Burke

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Alan Jackson

Service Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quite frankly they were the most professional team I have yet to meet from any of the BMW outlets I have dealt with. Very helpful, very polite and well presented, nothing was a problem to all of them.

Service

Because they are always very friendly and professional.

Service

Excellent experience

Service

Couldn't fault service and staff

Service

Jamie in Service just treats us so well.

Service

Everything done with the minimum fuss, checks made to ensure I received the service pack benefits I’d forgotten we’re still valid.

Service

The staff and my car was spotless

Service

Very happy

Service

Service was completed with no issues, I got what I wanted and the team replaced a fuse for me with no hassle.

Service

Excellent service.

Service

They did what they said they would do

Service

Again no problem

Service

Needed courtesy car while my car was being serviced and was given incorrect date. Also asked for a problem to be looked into and was not advised of cost.

Service

No issues, asked to check tyres on two occasions and only replaced back as needed with advice on when front would require changing.

Service

Great service

Service

Great people, great service!Just the problem about telematics mentioned above

Service

I was kept fully informed by polite and helpful staff

Service

There was a problem. My booked service had to be rescheduled.

Service

upon identifying a factory fault the gentleman on the service desk actioned this and ordered a replacement without question.a recent fault with the handbrake was rectified but unfortunately re occurred this was repaired promptly without delay

Service

As above, including ease f booking, accuracy of predicted completion and knowledge of customer.

Service

Lloyd’s did exactly what was required in a very efficient way

Service

I was told exactly how much work was involved, what the cost would be & was called when my car was ready.

Service

All jobs done to a good standard

Service

Problems rectified without delay or quibble, quality courtesy car received.

Service

Nearly everyone is friendy and proffessional and nothing is any problem to get sorted out

Service

Absolutely no complaints.

Service

They tried their best to rectify the issue and assure me it wouldn’t have a long term effect on the engine

Service

Very efficient

Service

Had to wait a few extra days before a curtesy car was available, then only a basic car given promised something special when I purchased the car

Service

Nothing was a problem

Service

Friendly receptionist

Service

Did everything we asked for

Service

No fuss. No problems.

Service

Staff are courteous, friendly and professional, always keen to help

Service

Nothing is to much trouble

Service

The serviced was carried out within e time expected and all work was completed. I was informed by text when my car was ready for collection.

Service

I have always received great care and attention , with friendly personal interest included.

Service

Time made to go through the finances and paperwork, also to go through the car and advise of features, phone synced etc

Sales

Made to feel welcomeWell looked after

Sales

Every member of staff we came in contact with were very helpful

Sales

Lloyds Cockermouth never fail, it's like calling in to see friends.

Sales

great vehicle and saleman was very helpfull

Sales

Overall good experience

Sales

self explanatory

Sales

Lloyds bmw so friendly and helpful