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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The All New BMW X3

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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David Byrne

Head of Business
  • Years in the company

Andrew Thomas

Sales Manager
  • Years in the company

Ian O'Neill

Service Manager
  • Years in the company

Neil Wilson

Parts Manager
  • Years in the company

Mike Brough

Retail Sales Manager
  • Years in the company

Darren Parker

Retail Sales Manager
  • Years in the company

Cristina Enache

Customer Relations Manager
  • Years in the company

Martin Sharp

Sales Executive
  • Years in the company

Chris Burke

Sales Executive
  • Years in the company

Rachael Fearon

Sales Executive
  • Years in the company

Bobby Ritchie

Parts/Warranty Supervisor
  • Years in the company

Linus Oultram

Parts Advisor
  • Years in the company

Jake Dixon

Parts Advisor
  • Years in the company

Alan Jackson

Service Advisor
  • Years in the company

Jamie O'Donnell

Service Advisor
  • Years in the company

Danielle Johnson

Workshop Control
  • Years in the company

Kelly Jack

Service Adminstrator
  • Years in the company

Mary Redford

Showroom Host
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Helpful and considerate.

Service

Friendly and honest

Service

Same as previous answer

Service

Although we live in Somerset, we had such amazing service from Lloyd’s of Cockermouth we are prepared to travel to give our custom to them. They are the best of any BMW garage we have dealt with.

Service

No problems which could not be satisfied

Service

I received a rapid response to my request for a maintenance check (pot holes: wheel misalignment) and then excellent corrective work

Service

See above - if the issue is resolved then fair enough but I somehow suspect it won't be.

Service

Car serviced, wheel alignment adjusted and vehicle washed/cleaned ready for pick up :)

Service

Good experience for dropping the car off to collecting it .Staff are efficient and curtious

Service

I couldn't see the point of this check. The car had been serviced by Lloyds in January of this year. Why did it need another check so soon after? Furthermore, I have had no indication of what was checked as part o this work.

Service

The car was repaired and the fault have not re occurred

Service

Service was complete and vehicle maintenance complete in allotted time to my satisfaction

Service

staff told me how long my car would be and kept me informed

Service

The car was ready on time & also returned very clean

Service

they did what they said they would do.

Service

The dealership can be rather dismissive of your opinion when expressing your concerns over repeated visits to rectify the same defect.

Service

The Service Department are very good.

Service

I had to complete the 'running in' service at 1200 miles, I would have been at 1500 miles had Lloyd Cockermouth not lent me a vehicle for 24 hours to carry out the service. Thank you.

Service

I could not find a fault with the service I was given

Service

See above.

Service

The car was ready when they said it would be

Service

Timely work done

Service

As above,lovely,relaxing atmosphere

Service

They are always very helpful

Service

Professional services

Service

Great professional staff, and the email sent directly to your phone to show you the work being carried out.

Service

Provided me with a loan car at short notice so I didn't have to wait for the extra works to be completed.

Service

Friendly welcoming staff - had Bmws for several years now - this local garage is superb

Service

technical problem was sorted same day it occured

Service

They were perfect

Service

Courteousness of staff.

Service

The staff at Lloyd Cockermouth are very professional and pleasant dealing with them is a pleasure

Service

Made us very welcome told me how long the repair would take 2hours later the car was outside washed and ready to drive away

Service

See above answer to question 1

Service

Had to re book as on inspection the work on my car was to take longer. No problem though I would rather have my car to use.

Service

courteous, knowledgeable and efficient staff

Service

Always helpful

Service

Professional, friendly,efficient.

Service

A very good service department.

Service

The steering on the car has improved significantly. We also believe they did a competitive deal on the tyres.

Service

Jamie, as ever, was superb and could not have been more helpful.

Service

Work always carried out to the highest standard

Service

Simply because all of the staff at Lloyds Cockermouth are so polite and friendly and cannot do enough to help you and my car is always washed extreamily well and cleaned inside properly and everything checked out to a very high standard

Service

Great staff with attention to detail.

Service

Excellent customer service.

Service

I wasn't totally happy with the cleanliness of the interior of my car after it had supposedly been cleaned.

Service

All my expectations were met

Service

Work was carried out to my expectations. Where additional work was required I was informed to allow me to adjust my plans.

Service

What was done was explained

Service

Went above and beyond to take care of me and my car

Service

I found the price very competitive

Service

Everything went well and staff were most helpful.

Service

Simply cannot fault anything

Service

No hidden costs. The price you are given is what I paid

Service

Job done in time frame stated

Service

Efficient informative service

Service

I couldn’t find any fault. Competent & friendly staff

Service

I've had continued issues with my 4 series with transfer on N/S for 3 times now. But when going back for the third time the staff were very helpful.

Service

First time for a MOT at Cockermouth, the staff made it a good experience

Service

Good service, friendly attentative staff.

Service

Good relationship with dealer

Service

From booking the car in with the service department, to having the work completed couldn't fault the friendly efficient service we received at this dealership

Service

Lloyd staff very professional and attentive also keep you up to date to what is happening during your service.

Service

The service felt a bit expensive, but then its a prestige marque so probably to be expected.

Service

Everyone was courteous, friendly at nothing was too much trouble. Jamie always bends over backwards to ensure that I am given the best treatment

Service

Could only give this a 3 because i have not actually been to the Cockermouth branch !!!

Service

Took some fine tuning on the deals but well worth it in the end

Service

Always courteous and polite.

Service

Changed brake pads and discs quickly when I had limited time

Service

very professinal

Service

Work completed satisfactorily

Service

Been a customer for 20 years

Service

Alan was courteous and efficient.

Service

Very satisfied with the service received

Service

As above, good communication

Service

cant score this as car was bought from Carlisle branch

Service

As above. Great service

Service

Service Staff went out of their way to inform me of all requirements and of the cost of any work needed.

Service

My cars first service was easy to book, completed promptly and the service team couldn’t have been more helpful.

Service

As above. Booked at a convenient time, with no waiting. Sound advice and follow-up. Staff knowledgeable and not sales-pushy.

Service

Good service

Service

Staff excellent

Sales

From when l ordered my car till the day l picked it up l was kept upto date with everything

Sales

The way I have been treated , friendly and Professionally by all the staff, nothing is to much trouble. Theres nothing else I can say.

Sales

The friendly and understanding staff where as courteous and professional as per previous experience.

Sales

Consistently good quality service.

Sales

Very efficient

Sales

Dealt with efficiently

Sales

Brilliant retailer

Sales

The i-drive on the car doesn't work properly. Nobody went through the set-up/working of the system at delivery stage. I only found it wasn't working a couple of days later. Apparently the car wasn't set-up at factory. I still await a fix for my car.

Sales

Out customer sales rep was lovely and nothing was too much hassle

Sales

Staff were knowledgeable and did not rush. Gave me time to ensure we were happy before handover.

Sales

The paperwork has handled efficiently, and the demonstration of the car's key features was very useful, given how much cars have changed since may last E39 BMW. Not having a dipstick was quite a revelation!

Sales

The attentive detail, the test drive, the sneaky peak soon after delivery, the good humour, the coffee and the brolly! The BMW Order Status Updates via email are a great idea, I enjoyed following the progress of the production process.

Sales

They unveiled my new car and made me feel very special but I feel a bottle of champagne/wine etc would have made it even better

Sales

Great Service. Will answer any query with ease

Sales

The vehicle arrived early but was kept until The date I specified. l was kept up to date with the progress of the build and the delivery day experience was most enjoyable.

Sales

Staff very helpful and knowledgeable. Car ready on time with no imperfections.

Sales

The staff were exceptional and made sure we knew all about the car. The attention to detail was superb.

Sales

5 stars all round! Excellent, best dealership I have ever been too! When I only went to have a look round, after talking to Chris, I found my dream car which I love!

Sales

refinement of asking for plate details would have made it a 5.