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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Meet the team

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David Byrne

Head of Business

Andrew Thomas

Sales Manager

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Chris Burke

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Alan Jackson

Service Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Could have kept me better informed ( I contacted the dealer after being told that they would contact me)

Service

Really bad customer service , i been given a printed quote for the job needed to be done then when i have to pay i was overcharged on the bill .I dont understand how this can be possible , it just show unprofessionalism ...........................

Service

my car was in Lloyds after repairs at a insurance approved workshop for re programming, the work took longer than expected but gave me a car to get me home.

Service

Cable/hose to the rear of engine and bonnet seal put back incorrectly after service. I had to refit the seal and put the dangling cable/hose in holder, it was only by chance I checked. No folllow up on warranty claim for corroded exhaust tips yet.

Service

Car was serviced in the time they stated. The service schedule was explained to me.

Service

Not only did they perform the mot test but they removed and blew up spare wheel to the required measure.

Service

Very helpful

Service

Jamie in Service always goes the extra mile and then some!

Service

Service always complete within the time frame given and the car always given back after a wash and clean!

Service

No problems

Service

They carried out a cheaper than standard MOT for me whilst providing a comfortable and pleasant waiting experience. The show-room is immaculate and the price deals on replacement parts are surprisingly competitive!

Service

Service carried out promptly and car returned nice and clean

Service

I have been a Lloyd and BMW customer for over 40 years and Lloyds are great believers in customer service and satisfaction.

Service

From booking to the actually fixing of my car was perfect and so easy

Service

car ready on time and cleaned nicely

Service

The problem seems to have been sorted.

Service

good service. They did what they said they would do

Service

As a volunteer Ambulance car driver I need reliability should anything go wrong the service desk at Lloyds Cockermouth have never let me down full marks to Alan on the desk

Service

hassle free service and good quality of courtesy car without any insurance add on cost nonsense. Were not phased when they realised service should have included MOT when I dropped the car off and did it during same visit.

Service

Told MOT would take one hour on phone and done as a while you wait, but on arrival service adviser changed that to 2 hours. Actually only took one hour but would not have been happy with two hours as could have made alternative arrangements beforehan

Service

Because the service of the vehicle (first service) appeared to be satisfactory, also the car was returned very clean.

Service

Did everything I asked for and offer extra support throughout the process.

Sales

Friendly and helpful staff

Sales

catered to all my needs, make you feel very welcome at all times and make the process painless.

Sales

Nowt more to say