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Helpful and considerate.
Friendly and honest
Same as previous answer
Although we live in Somerset, we had such amazing service from Lloyds of Cockermouth we are prepared to travel to give our custom to them. They are the best of any BMW garage we have dealt with.
No problems which could not be satisfied
I received a rapid response to my request for a maintenance check (pot holes: wheel misalignment) and then excellent corrective work
See above - if the issue is resolved then fair enough but I somehow suspect it won't be.
Car serviced, wheel alignment adjusted and vehicle washed/cleaned ready for pick up :)
Good experience for dropping the car off to collecting it .Staff are efficient and curtious
I couldn't see the point of this check. The car had been serviced by Lloyds in January of this year. Why did it need another check so soon after? Furthermore, I have had no indication of what was checked as part o this work.
The car was repaired and the fault have not re occurred
Service was complete and vehicle maintenance complete in allotted time to my satisfaction
staff told me how long my car would be and kept me informed
The car was ready on time & also returned very clean
they did what they said they would do.
The dealership can be rather dismissive of your opinion when expressing your concerns over repeated visits to rectify the same defect.
The Service Department are very good.
I had to complete the 'running in' service at 1200 miles, I would have been at 1500 miles had Lloyd Cockermouth not lent me a vehicle for 24 hours to carry out the service. Thank you.
I could not find a fault with the service I was given
The car was ready when they said it would be
Timely work done
As above,lovely,relaxing atmosphere
They are always very helpful
Great professional staff, and the email sent directly to your phone to show you the work being carried out.
Provided me with a loan car at short notice so I didn't have to wait for the extra works to be completed.
Friendly welcoming staff - had Bmws for several years now - this local garage is superb
technical problem was sorted same day it occured
They were perfect
Courteousness of staff.
The staff at Lloyd Cockermouth are very professional and pleasant dealing with them is a pleasure
Made us very welcome told me how long the repair would take 2hours later the car was outside washed and ready to drive away
See above answer to question 1
Had to re book as on inspection the work on my car was to take longer. No problem though I would rather have my car to use.
courteous, knowledgeable and efficient staff
A very good service department.
The steering on the car has improved significantly. We also believe they did a competitive deal on the tyres.
Jamie, as ever, was superb and could not have been more helpful.
Work always carried out to the highest standard
Simply because all of the staff at Lloyds Cockermouth are so polite and friendly and cannot do enough to help you and my car is always washed extreamily well and cleaned inside properly and everything checked out to a very high standard
Great staff with attention to detail.
Excellent customer service.
I wasn't totally happy with the cleanliness of the interior of my car after it had supposedly been cleaned.
All my expectations were met
Work was carried out to my expectations. Where additional work was required I was informed to allow me to adjust my plans.
What was done was explained
Went above and beyond to take care of me and my car
I found the price very competitive
Everything went well and staff were most helpful.
Simply cannot fault anything
No hidden costs. The price you are given is what I paid
Job done in time frame stated
Efficient informative service
I couldnt find any fault. Competent & friendly staff
I've had continued issues with my 4 series with transfer on N/S for 3 times now. But when going back for the third time the staff were very helpful.
First time for a MOT at Cockermouth, the staff made it a good experience
Good service, friendly attentative staff.
Good relationship with dealer
From booking the car in with the service department, to having the work completed couldn't fault the friendly efficient service we received at this dealership
Lloyd staff very professional and attentive also keep you up to date to what is happening during your service.
The service felt a bit expensive, but then its a prestige marque so probably to be expected.
Everyone was courteous, friendly at nothing was too much trouble. Jamie always bends over backwards to ensure that I am given the best treatment
Could only give this a 3 because i have not actually been to the Cockermouth branch !!!
Took some fine tuning on the deals but well worth it in the end
Always courteous and polite.
Changed brake pads and discs quickly when I had limited time
Work completed satisfactorily
Been a customer for 20 years
Alan was courteous and efficient.
Very satisfied with the service received
As above, good communication
cant score this as car was bought from Carlisle branch
As above. Great service
Service Staff went out of their way to inform me of all requirements and of the cost of any work needed.
My cars first service was easy to book, completed promptly and the service team couldnt have been more helpful.
As above. Booked at a convenient time, with no waiting. Sound advice and follow-up. Staff knowledgeable and not sales-pushy.
From when l ordered my car till the day l picked it up l was kept upto date with everything
The way I have been treated , friendly and Professionally by all the staff, nothing is to much trouble. Theres nothing else I can say.
The friendly and understanding staff where as courteous and professional as per previous experience.
Consistently good quality service.
Dealt with efficiently
The i-drive on the car doesn't work properly. Nobody went through the set-up/working of the system at delivery stage. I only found it wasn't working a couple of days later. Apparently the car wasn't set-up at factory. I still await a fix for my car.
Out customer sales rep was lovely and nothing was too much hassle
Staff were knowledgeable and did not rush. Gave me time to ensure we were happy before handover.
The paperwork has handled efficiently, and the demonstration of the car's key features was very useful, given how much cars have changed since may last E39 BMW. Not having a dipstick was quite a revelation!
The attentive detail, the test drive, the sneaky peak soon after delivery, the good humour, the coffee and the brolly! The BMW Order Status Updates via email are a great idea, I enjoyed following the progress of the production process.
They unveiled my new car and made me feel very special but I feel a bottle of champagne/wine etc would have made it even better
Great Service. Will answer any query with ease
The vehicle arrived early but was kept until The date I specified. l was kept up to date with the progress of the build and the delivery day experience was most enjoyable.
Staff very helpful and knowledgeable. Car ready on time with no imperfections.
The staff were exceptional and made sure we knew all about the car. The attention to detail was superb.
5 stars all round! Excellent, best dealership I have ever been too! When I only went to have a look round, after talking to Chris, I found my dream car which I love!
refinement of asking for plate details would have made it a 5.