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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

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Meet the team

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David Byrne

Head of Business

Chris Burke

General Sales Manager

Martin Pearse

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Alex Cronin

Sales Executive

Richard Parker

Sales Executive

David Hemingbrough

Sales Executive

Jackson Holliday

Sales Executive

Shane Fox

Service Manager

Ellie Parker

Service Advisor

Alex Lennon

Service Advisor

Amelia Gregory

Service Advisor

Danielle Turner

Service Advisor

Amanda Nelson

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completely satisfied

Service

I had an issue. I was put at ease and the issue was solved. Communication was great.

Service

Excellent and helpfull, knowledgeable

Service

Very Professional

Service

The problem was resolved

Service

Professional staff

Service

Staff are always helpful and smiling and really want to assist.

Service

Because I was

Service

No problems encountered

Service

Satisfaction is influenced by cost.

Service

I found that nothing is too much trouble to help a customer

Service

The service was prompt and friendly, and they went out of their way to inconvenience me as little as possible.

Service

Efficient and courteous

Service

Dealing with Alex was very good

Service

Did more than I could have expected.

Service

I was very satisfied with the workmanship on my car.4

Service

The service I received was excellent. It was well organised, efficient and professional.

Service

Very pleasant and helpful

Service

Knowledgeable regarding products.

Service

Service completed in time alloted

Service

They were friendly and had a great 'can do' attitude, particularly Dave in sales.

Service

Any issues are dealt with efficiently and quickly.

Service

Service was done quickly & staff very helpful. Wouldn't take my car anywhere else now. Fantastic experience for both for the service of the existing car (Shane & his team) and when my son bought his car yesterday.

Service

Issues were fixed within a couple of days.

Service

Very good.

Service

Everything completed satisfactory and in a timely manner.

Service

Service and MOT satisfactory. On time

Service

Good explanations of work done

Service

Very good service. Good communication.

Service

It was a simple recall, I was in and out.

Service

They are very honest with the deals

Service

Everyone very helpful

Service

Professional & friendly staff

Service

Good communications.

Service

The team were all very helpful in what are very difficult times. A very special mention regards sales executive Jackson Holiday who supported me extremely well through the buying of a new BMW vehicle. Nothing was too much trouble for him.

Service

Very satisfied with the work done

Service

Very efficient

Service

They kept in contact with me throughout the repair, and let me know ,if there were any issues with the insurance company that could be sped up to get my car back on the road as soon as possible

Service

Friendly staff and service great.

Service

MOT conducted within advised time window.

Service

Lloyds service called me, booked me in, looked after me while I waited (several cups of coffee) & the service was completed in the time stated.

Service

Did what they said they would do

Service

I am completely satisfied by my service experience

Service

Easy to book in, drop off, get the part fixed and collect after.

Service

On this occasion, (a brake fluid change) was satisfactorily dealt with.

Service

Pleasant welcome and a good service all round.

Service

As above

Service

The staff are very helpful , great people

Service

The service girls at cockermouth Bmw are amazing! Very helpful & polite!

Service

No issues, second car I have bought from Lloyd BMW.

Sales

Very good service

Sales

Sales man Richard made it really easy no pressure experience

Sales

Sales person very supportive and collaborative in approach. Effective communications throughout.

Sales

Excellent service

Sales

Lloyd motors ~Cockermouth continue to offer excellent service

Sales

Obviously we could not enjoy the usual BMW hospitality such as coffee and biscuits but, considering the Covid 19 restrictions, the experience was a satisfactory as was permitted by law.

Sales

The team at Cockermouth where brilliant,especially David for sorting everything out for me,I upgraded the wheels to 20" performance ones and also extras such as a rear dog guard and floor tray and x protect paint treatment,car looks fantastic..

Sales

Knowledgeable

Sales

The transaction was done during lockdown so i was unable to deal face to face. I already knew what i wanted in relation as to what car and the salesman Alex was extremely helpful in finding me the car and spec i wanted.

Sales

I was kept up to date regularly by the sales executive on the status of my vehicle and the handover experience was perfect. The sales executive took his time explaining the different parts of my vehicle in order for me to achieve the full benefit.

Sales

The process was smooth, easy and every step was explained along the way

Sales

Fast and efficient service throughout the process

Sales

Good service

Sales

No stress and follow up call after