Car was completed on time as started and returned with a clean and hoover. Price was lower than expected.
The on board service record wasnt updated after the work was completed
Always treated with politeness and feel valued at this branch
Very happy with the service, service was carried out quickly
Service professional and friendly.
My car was due a free winter health check. When I booked my car in for a service I was told this would be done at the same time and they would need my car 90 mins. Also it needed a control systems update. Neither was done it was handed back in 1hour
New tyres fitted at a good price
Prompt attention on the phone, efficient and personable service at the desk and useful feedback via video and printed report. All done within the specified time. As always.
My visit was due to multiple components which if treated separately I may have scored differently. My Z4 was booked in for a service which couldn't be done as parts not available! Also included a failed MOT and a repair recovered successfully.
Marked down slightly as I was not offered courtesy car or transport option.
Charged for service when it was in a package and had to argue to get that removedWas told they wouldnt charge for labour as they had done the work in the service and then was
Efficient with the knowledge that the service will be carried out by trained BMW specialists.
Staff unaware of previous work carried out, poor /incorrect advice given and rude / inappropriate comments made by front line staff upon return of vehicle keys. Decrease in service / customer care since car ran out of warranty.
Welcoming and friendly atmosphere.
Leaking gasket found during service. Car taken back to complete work under guarantee
Car ready day before booking.
Service staff were 100% focused on what they were doing .
Badly advised. If it was my wife alone she would have took your word for it and spent the money on tyres that are not needed
Always first class and efficient.
More expensive service than my previous manufacturer dealership but given better advice and was helped in saving money in the long term through a service pack.
As above service was great.
Very well looked after, as always.
I couldn't have expected anything else.
Noticed that when the technician returned my car to the front of the garage, there was no protective cover on the drivers seat
Big company with local attention to detail.
Dealt with very quickly and efficiently with the utmost competence.
Overall, fantastic! However, my query about wipers hitting the side pillar was never discussed with me after the service, despite me ringing back twice for an answer, but thats minor.
Completely different experience to other bmw outlets& indeed other garages. Much more friendly and prepared to go the extra mile for clients.
Always had good friendly service.
Fantastic service and my car was gleaming when I got it back.
The Golf is serviced elsewhere and the BM hasn't needed much work, but so far so good
All staff friendly and very helpful
The service was complementary and no issues were found, therefore providing confidence that the car is safe for the coming winter. The service was completed within the timescale advised & the technician texted me confirmation of the service outcome.
Service manager is the best I've ever dealt with, really looks after customers and takes an interest.
Great customer service and quick
They did exactly what they had promised to do and this was obvious including the text video and the valeting.
Prompt and comfortable reception
Because they did what they said they were going to do with no problems.
The continued customer service from purchase to servicing has remained. The facilities available should you wait are brilliant and the staff are friendly and helpful
All seem to be on the ball
told by staff exactly what had been done
It was a free autumn check which i was more than happy with
Again, a very pleasurable experience during my visit to Cockermouth. Youre always made to feel at home. The service Manager was very polite and informative and kept me up to date with the progress on my car.
Delivered quality service
Almost completely satisfied, I find it a little annoying to have to keep seeing the oil filler signal every time I switch off.
I had a small problem with my brand new car which was attended to timely and the problem was solved.
Staff was initially going to charge me until I pointed was already covered under initial purchase
My car was thoroughly checked and a fault diagnosed and rectified with no dramas.
It was completed on time and I could pick my car up at my convenience
Communication during the build phase appreciated.Needs to be more accurate and manage customer expectations. Identical e-mails 3 weeks apart twice is very poor. Informing me that car will be at dealership shortly when it took 3 weeks also v poor
They finally decided to listen to what the customer wanted, rather than push the stock they had whether you wanted or not.
Exemplary in providing customer experience end-to-end. Jackson Holliday provided first class support throughout the transaction.
Kept us up to date telephoning regular to inform where the car was and delivery date
Happy with the entire sale. Was dealt with by alex really well. The pre and post comms with him were excellent
Could not have done more to support me
Sales agent was helpful, friendly and informative. Always happy to deal with a query etc.
James Routledge was always on hand to deal with questions, even when he had time off he responded to emails. There was a slight issue on the paperwork but this was rectified very quickly. I was treated very well and made to feel very welcomed
Quick, easy, friendly. BMW genius friendly and well informed
Every time I call into lloyd bmw cockermouth I treated more like a best friend than a customer.
Very professional service from staff at Lloyds
Lloyds Cockermouth very good plus Jackson Holiday very professional
Myself and my daughter were looked after after very well during the whole time. We felt very welcomed and comfortable. I didn't feel pushed or hurried along into to buying a car.
Lloyd
Cockermouth
