See above the staff were all great the lady on reception, the lady on the service desk and young Jackson I had nice interactions with and was offered a cuppa by Jackson. But the lack of a curtesy isn't good
Great product, great service from the top to the bottom
Treated me as a valued customer
Because above all else the customer service was excellent
Staff were helpful and pleasant
Service was carried out quickly and I was offered a lift home while the service was being carried out.
They can't do enough for you, sit you down with a cup of coffee and explain everything to you .
Once the issue over my service booking was resolved the service experience was ap to the standard expected of a BMW dealership.
As in question 1. I had numerous phone calls to keep me up to date with my cars progress.
Too much hassle with the paintwork issue, do not expect this from a superior car
Car was in for problem with the auto levelling lights, I was told they were set up, when driving at night next time, the lights just turned skywards causing everyone to be dazzled. I diagnosed this and repaired a wrongly fitted sensor myself!!
Fast replacement and made to feel welcome while I waited
As above....repair work was not carried out and I had to take additional time off work the following day to return the car and have the repair carried out.
They were able to accomodate a short notice change in timings and still completed ahead of schedule.
Generally very good service but the vehicle was washed and externally inspected (seemingly first) when the only issue was a window regulator, potentially making the repair slower than it could've been.
I could not have asked for anything else, every need I had was completely catered for.
Service at the dealership has beenexcellent and they have bent over backwards to try & resolve the issues I have with BT connectivity in my car.
The Service Sheet listed 13 items, one of which was "Charge high-voltage battery". This was not done and, therefore, I do not have complete confidence that he other 12 items were completed.
excellent customer service and value for money.
See above. Poor customer service and dishonesty from staff.
Can't give 5 star - just not in me as everyone can improve
They didn't fix my car, couldn't work out what the issue was. They were arrogant and snotty about the whole thing. I don't have anything good to say about lloyd cockermouth. And it's not the first issue we have had with them!!
Continued from question 1, the service advisor when challenging the above said its a really big car im surprised you haven't required the brakes replaced earlier. This to me does not reflect appropriate customer service.
would of been 5 but overcharged me on tyres even though price was agreed up front and noted down
Theyve failed to detect the problem thats still persisting. I need to get the car booked back in
Car was completed on time as started and returned with a clean and hoover. Price was lower than expected.
The on board service record wasnt updated after the work was completed
Always treated with politeness and feel valued at this branch
Very happy with the service, service was carried out quickly
Service professional and friendly.
My car was due a free winter health check. When I booked my car in for a service I was told this would be done at the same time and they would need my car 90 mins. Also it needed a control systems update. Neither was done it was handed back in 1hour
New tyres fitted at a good price
Prompt attention on the phone, efficient and personable service at the desk and useful feedback via video and printed report. All done within the specified time. As always.
My visit was due to multiple components which if treated separately I may have scored differently. My Z4 was booked in for a service which couldn't be done as parts not available! Also included a failed MOT and a repair recovered successfully.
It would have been a higher score if the car had been ready for collection on the date it should have been
It met all my expectations
Communication during the build phase appreciated.Needs to be more accurate and manage customer expectations. Identical e-mails 3 weeks apart twice is very poor. Informing me that car will be at dealership shortly when it took 3 weeks also v poor
Lloyd
Cockermouth
