They tried their best to rectify the issue and assure me it wouldn’t have a long term effect on the engine

Very efficient

Had to wait a few extra days before a curtesy car was available, then only a basic car given promised something special when I purchased the car

Nothing was a problem

Friendly receptionist

Did everything we asked for

No fuss. No problems.

Staff are courteous, friendly and professional, always keen to help

Nothing is to much trouble

The serviced was carried out within e time expected and all work was completed. I was informed by text when my car was ready for collection.

I have always received great care and attention , with friendly personal interest included.

Could have kept me better informed ( I contacted the dealer after being told that they would contact me)

Really bad customer service , i been given a printed quote for the job needed to be done then when i have to pay i was overcharged on the bill .I dont understand how this can be possible , it just show unprofessionalism ...........................

my car was in Lloyds after repairs at a insurance approved workshop for re programming, the work took longer than expected but gave me a car to get me home.

Cable/hose to the rear of engine and bonnet seal put back incorrectly after service. I had to refit the seal and put the dangling cable/hose in holder, it was only by chance I checked. No folllow up on warranty claim for corroded exhaust tips yet.

Car was serviced in the time they stated. The service schedule was explained to me.

Not only did they perform the mot test but they removed and blew up spare wheel to the required measure.

Very helpful

Lloyds bmw so friendly and helpful

Did everything I asked for and offer extra support throughout the process.