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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

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Meet the team

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David Byrne

Head of Business

Chris Burke

General Sales Manager

Martin Pearse

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Alex Cronin

Sales Executive

Richard Parker

Sales Executive

David Hemingbrough

Sales Executive

Jackson Holliday

Sales Executive

Shane Fox

Service Manager

Ellie Parker

Service Advisor

Alex Lennon

Service Advisor

Amelia Gregory

Service Advisor

Danielle Turner

Service Advisor

Amanda Nelson

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The fault with my car was cleared quickly and efficiently

Service

The work carried out was done well and any faults identified

Service

Good price and on time

Service

No problems

Service

Brilliant customer service

Service

Because I am satisfied and would recommend this garage

Service

Did what they said they would

Service

First class service and work carried out as required.

Service

Good prompt service.

Service

The staff are pleasant and friendly, there are good Covid precautions in place and the environment is very clean.

Service

Problem identified and sorted quickly and kept informed all through the process

Service

total confidence in staff

Service

Well treated. Work requested was completed. Loan car supplied.

Service

Efficient service by all the staff

Service

Work done on time cheduled

Service

Every thing was done to my requirements

Service

Quick efficient friendly service

Service

Having brought the car in it was found it needed a new part which needed to be ordered. The car was picked up, fixed and returned as promised in the time scale and came back cleaned inside and out. Very happy.

Service

From the moment you arrive they want to make you feel welcome, work is completed to great standard and you are kept aware of progress

Service

Highly reliable and professional

Service

Fast, efficient, great staff, vehicle washed and hoovered,

Service

All service requirements dealt with efficiently and promptly by helpful and courteous staff.

Service

the work I requested was completed satisfactorily

Service

I was happy with the service that I received

Service

Excellent service provided

Service

Excellent - our car was in the workshop within 10 minutes of arriving. Alex on service reception could not do enough to help us, very professional - thank you :-)

Service

Very pleasant Showroom and service staff who always treat me very well and make me feel welcome and valued.

Service

Very helpful - they collected and returned the car just for an MOT - really helped as we are still shielding due to underlying illnesses

Service

Everything required was completed on time. The car was in peak condition when collected.

Service

If I have any problems they always are solved without ant problems which is very reassuring.

Service

Well looked after while waiting

Service

Staff are helpful and efficient

Service

Great customer service, any car problems were quickly solved with constant communication.

Service

Staff polite and no issues

Service

Nothing is hidden from the customer. I love the videos sent by the technician so that you can see for yourself any problems arising. Although my car was only in for its MOT, I knew in my mind that Lloyd's had my best interests at heart.

Service

They did the job expeditiously and courteously to fit in with my needs

Service

Staff are so helpful

Service

Again due to Jackson

Sales

Friendly , informative and good coffee !! Even the receptionist know my name now

Sales

Excellent service tailored to my specific car

Sales

Everything well explained. Took the time to go through what he could about the car and the tech inside the car. All the staff were friendly and welcoming.

Sales

Again I have used Lloyds for a similar period of time and they again have always gone beyond what you expect. Polite, and Knowledgeable

Sales

Completely satisfied with the first class service I received from start to finish

Sales

Lloyd cockermouth fantastic

Sales

Everything was planned and delivered on time