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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Meet the team

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David Byrne

Head of Business

Andrew Thomas

Sales Manager

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Alex Cronin

Sales Executive

Richard Parker

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Jason Saenchan

Product Genius

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See above the staff were all great the lady on reception, the lady on the service desk and young Jackson I had nice interactions with and was offered a cuppa by Jackson. But the lack of a curtesy isn't good

Service

Great product, great service from the top to the bottom

Service

Treated me as a valued customer

Service

No problems experienced

Service

Because above all else the customer service was excellent

Service

Staff were helpful and pleasant

Service

Efficient

Service

Service was carried out quickly and I was offered a lift home while the service was being carried out.

Service

They can't do enough for you, sit you down with a cup of coffee and explain everything to you .

Service

Once the issue over my service booking was resolved the service experience was ap to the standard expected of a BMW dealership.

Service

As in question 1. I had numerous phone calls to keep me up to date with my cars progress.

Service

Answer as above

Service

Too much hassle with the paintwork issue, do not expect this from a superior car

Service

Car was in for problem with the auto levelling lights, I was told they were set up, when driving at night next time, the lights just turned skywards causing everyone to be dazzled. I diagnosed this and repaired a wrongly fitted sensor myself!!

Service

Fast replacement and made to feel welcome while I waited

Service

As above....repair work was not carried out and I had to take additional time off work the following day to return the car and have the repair carried out.

Service

They were able to accomodate a short notice change in timings and still completed ahead of schedule.

Service

Generally very good service but the vehicle was washed and externally inspected (seemingly first) when the only issue was a window regulator, potentially making the repair slower than it could've been.

Service

I could not have asked for anything else, every need I had was completely catered for.

Service

Quick service

Service

Service at the dealership has beenexcellent and they have bent over backwards to try & resolve the issues I have with BT connectivity in my car.

Service

The Service Sheet listed 13 items, one of which was "Charge high-voltage battery". This was not done and, therefore, I do not have complete confidence that he other 12 items were completed.

Service

excellent customer service and value for money.

Service

See above. Poor customer service and dishonesty from staff.

Service

Can't give 5 star - just not in me as everyone can improve

Service

They didn't fix my car, couldn't work out what the issue was. They were arrogant and snotty about the whole thing. I don't have anything good to say about lloyd cockermouth. And it's not the first issue we have had with them!!

Service

No hassle

Service

Continued from question 1, the service advisor when challenging the above said its a really big car im surprised you haven't required the brakes replaced earlier. This to me does not reflect appropriate customer service.

Service

would of been 5 but overcharged me on tyres even though price was agreed up front and noted down

Service

They’ve failed to detect the problem that’s still persisting. I need to get the car booked back in

Service

Car was completed on time as started and returned with a clean and hoover. Price was lower than expected.

Service

The on board service record wasn’t updated after the work was completed

Service

Always treated with politeness and feel valued at this branch

Service

Very happy with the service, service was carried out quickly

Service

Service professional and friendly.

Service

My car was due a free winter health check. When I booked my car in for a service I was told this would be done at the same time and they would need my car 90 mins. Also it needed a control systems update. Neither was done it was handed back in 1hour

Service

New tyres fitted at a good price

Service

Prompt attention on the phone, efficient and personable service at the desk and useful feedback via video and printed report. All done within the specified time. As always.

Service

Great people.

Service

My visit was due to multiple components which if treated separately I may have scored differently. My Z4 was booked in for a service which couldn't be done as parts not available! Also included a failed MOT and a repair recovered successfully.

Service

It would have been a higher score if the car had been ready for collection on the date it should have been

Sales

Excellent

Sales

It met all my expectations

Sales

nothing was a problem

Sales

Communication during the build phase appreciated.Needs to be more accurate and manage customer expectations. Identical e-mails 3 weeks apart twice is very poor. Informing me that car will be at dealership shortly when it took 3 weeks also v poor

Sales

Fast efficient service