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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Meet the team

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David Byrne

Head of Business

Andrew Thomas

Sales Manager

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Alex Cronin

Sales Executive

Richard Parker

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Jason Saenchan

Product Genius

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

This was a much better experience compared with my last visit. I particularly liked the video of the work done on the car. Certainly saves me having to crawl underneath it.

Service

Im mostly happy

Service

Detailed explanation of work undertaken, never any hidden extras. Contacted promptly to confirm car was ready to collect.

Service

I was kept fully informed of progress and the service was provided at reasonable cost.

Service

Friendly, efficient and helpful staff

Service

Restored my faith that was left dented by BMW Douglas park Glasgow

Service

Well big Dave and the team always go the extra mile to ensure the who experience is a positive

Service

Didn't feel as though I had been given the correct level of information in order to make a decision regarding repairs. Felt as though I was being recommended to change parts that didn't need changed. Service paperwork wasn't completed

Service

All work carried out to the usual high standard

Service

I was very happy with the staff and service provided. Though there for a small service issue when I showed interest in a new model there was no pushiness which was nice.

Service

My car was in for MOT, the price was reasonable, it needed a small job done, which was carried out during the visit. Again not over priced, the service manager commented on how well kept my car was. It was nice and clean when I got it back.

Service

Nothing was found wrong so nothing was done

Service

Pleasant efficient service with courtesy car when needed.

Service

Vehicle was brought in with a seating issue. At the time I was accused of causing the issue myself and effectively ushered offsite with someone else's service record (GDPR?).

Service

I am always attended to with a warm welcome and any queries answered promptly.

Service

Friendly, helpful after sales service.

Service

They repaired my water leak and fit new carpets. Totally satisfied.

Service

Easy booking in on a convenient date, fast efficient service

Service

With the year long issue not being resolved by BMW, I cannot give more than 3*. I recognise that at the lloyd cockermouth there is little that they can do. I am more disappointed with BMW overall for not fixing this issue.

Service

Workshop Service carried out efficiently, as far as I could judge. Wheels not available on date of service, requiring a return visit.

Service

As above and past experiences. Last repair (a recall), car not ready when I went to pick it up at agreed time, took another 2 hours. Repeated occasions of phoning service department, told they are with a customer but will phone back but don't.

Service

Car went in for a service and the garage were asked to look at 3 other potential issues. None of the issues was looked at and no information was provided as to the work that had been carried out during the service

Service

The breakdown, and the problem is now resolved. However I was informed two new tyres were needed, and did I want them replaced. As this car is a Motability vehicle I said they should ask them. I was never informed if this was done or not!

Service

Have always had instant attention from very friendly staff

Service

Very professional and a comprehensive knowledge of the vehicle I own.

Service

90 mins service on a pre scheduled slot should not take 4 hours or if indeed it need extra time a curtesy call would be better,

Service

What I have come to expect from Lloyd Motors

Service

I have given this answer because my car needed further work after it's service which was not possible on the day. The parts were not in stock. This meant a further visit and another wasted day. However the staff were very helpful again.

Service

Car was returned with right amount of information and was clean throughout.

Service

No quible about guaranteed issues

Service

All items requested were completed in full.

Service

All work completed on time

Service

The service experience from Cockermouth was TERRIBLE! I was told 8AM to collect my car. I arrived at 1PM and it was still not ready. I then waited almost an hour for my car after being told it would be 15 minutes. Car hadn't been cleaned properly

Service

They washed my car for when I returned and has it parked it ready for me to drive out.

Service

See above the staff were all great the lady on reception, the lady on the service desk and young Jackson I had nice interactions with and was offered a cuppa by Jackson. But the lack of a curtesy isn't good

Service

Great product, great service from the top to the bottom

Service

Treated me as a valued customer

Service

No problems experienced

Service

Because above all else the customer service was excellent

Service

Staff were helpful and pleasant

Service

Efficient

Service

Service was carried out quickly and I was offered a lift home while the service was being carried out.

Service

They can't do enough for you, sit you down with a cup of coffee and explain everything to you .

Service

Jackson looked after everything from start to finish, very professional.

Sales

The experience wasn't overwhelming. I knew what I wanted but some of my requests fell on deaf ears and it appeared I only had selection of current (unregistered) stock. My details weren't taken, communication wasn't great and it felt a bit impersonal

Sales

Everything went well and no complications.

Sales

this is difficult to mark as the sales department were extremely good, however the handover with the genius was less than satisfactory, connected drive set up was not completed and is still not working almost 3 weeks later.

Sales

Very good service

Sales

It would have been a higher score if the car had been ready for collection on the date it should have been

Sales

Excellent