Great customer service and quick
Service manager is the best I've ever dealt with, really looks after customers and takes an interest.
The service was complementary and no issues were found, therefore providing confidence that the car is safe for the coming winter. The service was completed within the timescale advised & the technician texted me confirmation of the service outcome.
They did exactly what they had promised to do and this was obvious including the text video and the valeting.
Prompt and comfortable reception
The continued customer service from purchase to servicing has remained. The facilities available should you wait are brilliant and the staff are friendly and helpful
Because they did what they said they were going to do with no problems.
All seem to be on the ball
outstanding service and fabulous coffee. The dealership is stunning and the staff match.
told by staff exactly what had been done
It was a free autumn check which i was more than happy with
Again, a very pleasurable experience during my visit to Cockermouth. Youre always made to feel at home. The service Manager was very polite and informative and kept me up to date with the progress on my car.
Easy to book service. Apologies I cannot remember the gentlemans name at Cockermouth, but he was extremely helpful, polite and very knowledgeable and we had a good chat about future BMW hybrid and electric cars.
Service as exspected good overall service from qualified engineers who put forward a first class job so yes completely satisfied ..
Delivered quality service
Staff was initially going to charge me until I pointed was already covered under initial purchase
I had a small problem with my brand new car which was attended to timely and the problem was solved.
Almost completely satisfied, I find it a little annoying to have to keep seeing the oil filler signal every time I switch off.
My car was thoroughly checked and a fault diagnosed and rectified with no dramas.
It was completed on time and I could pick my car up at my convenience
Couldnt give me a hire car, but dropped me off and picked me up!
See above. Work completed in a timely manner.
The service once the car was in for the work was great but the confusion when booking in was poor
All the prompt attention I needed from an unscheduled visit
Always have a positive experience when dealing with Lloyd Cockermouth.
I had a knocking noise from the tailgate area. This visit cured about 70% of the noise but I had to schedule another appointment to get a full fix. I acknowledge that these sort of issues are difficult to solve.
No problems quick service
Have always solved any issue and overall very helpful.
The car was booked in quickly and ready to collect in a few hours
Efficient and professional
Ian and his team at service reception, along with the workshop team always give a 1st class service, not only to the customer, but more important to the car. I am always made very welcome.
Lloyd Cockermouth informed that my vehicle was due a free Autumn health check. I was not aware of this so thank you very much.
No problems at all, car ready when the service manager said it would be.
Because they are always very friendly and professional.
Quite frankly they were the most professional team I have yet to meet from any of the BMW outlets I have dealt with. Very helpful, very polite and well presented, nothing was a problem to all of them.
Couldn't fault service and staff
Jamie in Service just treats us so well.
Everything done with the minimum fuss, checks made to ensure I received the service pack benefits Id forgotten were still valid.
The staff and my car was spotless
Service was completed with no issues, I got what I wanted and the team replaced a fuse for me with no hassle.
They did what they said they would do
Needed courtesy car while my car was being serviced and was given incorrect date. Also asked for a problem to be looked into and was not advised of cost.
No issues, asked to check tyres on two occasions and only replaced back as needed with advice on when front would require changing.
Great people, great service!Just the problem about telematics mentioned above
upon identifying a factory fault the gentleman on the service desk actioned this and ordered a replacement without question.a recent fault with the handbrake was rectified but unfortunately re occurred this was repaired promptly without delay
There was a problem. My booked service had to be rescheduled.
I was kept fully informed by polite and helpful staff
Lloyds did exactly what was required in a very efficient way
As above, including ease f booking, accuracy of predicted completion and knowledge of customer.
I was told exactly how much work was involved, what the cost would be & was called when my car was ready.
All jobs done to a good standard
Nearly everyone is friendy and proffessional and nothing is any problem to get sorted out
Absolutely no complaints.
Problems rectified without delay or quibble, quality courtesy car received.
They tried their best to rectify the issue and assure me it wouldnt have a long term effect on the engine
Had to wait a few extra days before a curtesy car was available, then only a basic car given promised something special when I purchased the car
Lloyds Cockermouth very good plus Jackson Holiday very professional
Myself and my daughter were looked after after very well during the whole time. We felt very welcomed and comfortable. I didn't feel pushed or hurried along into to buying a car.
One of the finance managers,, when we went to collect the car went over all the details very efficiently and helped change the payment date to a more suitable one. The chap who walked through the car controls etc was very Knowledgeable and helpful.
Just let down with delivery date and cherished transfer transaction
Happy with the experience - discrepancy on the finance documents - between sales & finance departments
Time made to go through the finances and paperwork, also to go through the car and advise of features, phone synced etc
Made to feel welcomeWell looked after
Lloyds Cockermouth never fail, it's like calling in to see friends.
Every member of staff we came in contact with were very helpful
great vehicle and saleman was very helpfull
Lloyd
Cockermouth
