Loading...

ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

David Byrne

Head of Business

Andrew Thomas

Sales Manager

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Chris Burke

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Alan Jackson

Service Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They tried their best to rectify the issue and assure me it wouldn’t have a long term effect on the engine

Service

Very efficient

Service

Had to wait a few extra days before a curtesy car was available, then only a basic car given promised something special when I purchased the car

Service

Nothing was a problem

Service

Friendly receptionist

Service

Did everything we asked for

Service

No fuss. No problems.

Service

Staff are courteous, friendly and professional, always keen to help

Service

Nothing is to much trouble

Service

The serviced was carried out within e time expected and all work was completed. I was informed by text when my car was ready for collection.

Service

I have always received great care and attention , with friendly personal interest included.

Service

Could have kept me better informed ( I contacted the dealer after being told that they would contact me)

Service

Really bad customer service , i been given a printed quote for the job needed to be done then when i have to pay i was overcharged on the bill .I dont understand how this can be possible , it just show unprofessionalism ...........................

Service

my car was in Lloyds after repairs at a insurance approved workshop for re programming, the work took longer than expected but gave me a car to get me home.

Service

Cable/hose to the rear of engine and bonnet seal put back incorrectly after service. I had to refit the seal and put the dangling cable/hose in holder, it was only by chance I checked. No folllow up on warranty claim for corroded exhaust tips yet.

Service

Car was serviced in the time they stated. The service schedule was explained to me.

Service

Not only did they perform the mot test but they removed and blew up spare wheel to the required measure.

Service

Very helpful

Service

Lloyds bmw so friendly and helpful

Sales

Did everything I asked for and offer extra support throughout the process.