Always very satisfied

Good service

Comprehensive feedback & information

Courtesy car was provided, work was carried out promptly.

we are always treated with respect and professional curtesy and friendliness when we have had occasion to use BMW cockermouth

Pleasant and nice customer service.

excellent service appointments made to suit my timetable car collected at home and then delivered back valeted and washed couldn't be better.

Very good service advisors and mechanics team.

Friendly service

Promptly arranged over phone, promptly completed and good feedback.

I have been dealing with them for 35 years and all of the staff are highly trained polite and courteous people from the cleaning staff right up to the senior management and all of the mechanics. Always a delight to drive away with a nice cleaned car.

Problem was explained and corrected immeadiately.

Having had my custom for nearly 6 years, they my email wrong!

Couldn't be more helpful.

Excellent service

Amelia is a credit to the company!

Car booked in for service and mot. Courtesy car supplied no problem.

See previous comment

Very professional however whilst driving my car 2 days after picking it up a oil warning appeared. I contacted Lloyd's cockermouth who were very apologetic and immediately arranged for me to take the car into the Newcastle branch were it was checked.

Nothing to be dissatisfied about

Had my winter check, highlighted battery and washer problems which were soon fixed.

The sales team were very keen to make sure that my experience was as positive as possible and spent significant time with me to work through the part exchange and details of the new vehicle to make sure it met my needs.

Very good service

Lloyd were flexible and responded to my problem well.

good job carried out quickly and effeciently

Efficient & friendly service

Given an auto loan car and upgraded from 1 to 3 series due to having an injured ankle and being tall. Updated as soon as the vehicle was ready for collection. Loan car brought to the front so I had less distance to walk on crutches.

Staff were friendly explained work done and sorted out return of hire car

service was carried out without any messing about and everything was explained and checked

Everything that they were going to do was explained before you left the car and explained what work was carried out and the vehicle check sent out by the engineer to my phone alerted me to a tyre problem I needed to be rectified asap.

Was offered a discount on an MOT as a come back offer and was nearly charged full price even tho when booked it was confirmed it was only £25 instead of £49.99. lucky i had kept the text with offer otherwise I'd of been made to pay full price.

They did what they said they would do earlier than promised.

Friendly, attentive service, always a pleasure to visit.

Again friendly good service a good knowledge of cars available

Everything taken care of smoothly & without fuss.

No complaints

The sales team did not waste my time and were efficient and pleasant.

No Hassle the people at Lloyd's Cockermouth delivered what they promised on time with plenty of information about the new car . The X3 is much better than my previous X3 I traded in great job on the upgrade version