Loading...

ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

David Byrne

Head of Business

Andrew Thomas

Sales Manager

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Chris Burke

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Alan Jackson

Service Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was completed on time as started and returned with a clean and hoover. Price was lower than expected.

Service

The on board service record wasn’t updated after the work was completed

Service

Always treated with politeness and feel valued at this branch

Service

Very happy with the service, service was carried out quickly

Service

Service professional and friendly.

Service

My car was due a free winter health check. When I booked my car in for a service I was told this would be done at the same time and they would need my car 90 mins. Also it needed a control systems update. Neither was done it was handed back in 1hour

Service

New tyres fitted at a good price

Service

Prompt attention on the phone, efficient and personable service at the desk and useful feedback via video and printed report. All done within the specified time. As always.

Service

Great people.

Service

My visit was due to multiple components which if treated separately I may have scored differently. My Z4 was booked in for a service which couldn't be done as parts not available! Also included a failed MOT and a repair recovered successfully.

Service

Marked down slightly as I was not offered courtesy car or transport option.

Service

great service as always

Service

Charged for service when it was in a package and had to argue to get that removedWas told they wouldn’t charge for labour as they had done the work in the service and then was

Service

Efficient with the knowledge that the service will be carried out by trained BMW specialists.

Service

Fully satisfied with job

Service

Staff unaware of previous work carried out, poor /incorrect advice given and rude / inappropriate comments made by front line staff upon return of vehicle keys. Decrease in service / customer care since car ran out of warranty.

Service

Welcoming and friendly atmosphere.

Service

Friendly staff

Service

Well looked sfter

Service

Leaking gasket found during service. Car taken back to complete work under guarantee

Service

No problems

Service

Car ready day before booking.

Service

Service staff were 100% focused on what they were doing .

Service

Badly advised. If it was my wife alone she would have took your word for it and spent the money on tyres that are not needed

Service

Always first class and efficient.

Service

More expensive service than my previous manufacturer dealership but given better advice and was helped in saving money in the long term through a service pack.

Service

As above service was great.

Service

Very well looked after, as always.

Service

I couldn't have expected anything else.

Service

Noticed that when the technician returned my car to the front of the garage, there was no protective cover on the drivers seat

Service

Big company with local attention to detail.

Service

Dealt with very quickly and efficiently with the utmost competence.

Service

Overall, fantastic! However, my query about wipers hitting the side pillar was never discussed with me after the service, despite me ringing back twice for an answer, but that’s minor.

Service

Completely different experience to other bmw outlets& indeed other garages. Much more friendly and prepared to go the extra mile for clients.

Service

Always had good friendly service.

Service

Fantastic service and my car was gleaming when I got it back.

Service

Totally satisfied.

Service

The Golf is serviced elsewhere and the BM hasn't needed much work, but so far so good

Service

All staff friendly and very helpful

Service

The service was complementary and no issues were found, therefore providing confidence that the car is safe for the coming winter. The service was completed within the timescale advised & the technician texted me confirmation of the service outcome.

Service

Service manager is the best I've ever dealt with, really looks after customers and takes an interest.

Service

Great customer service and quick

Service

They did exactly what they had promised to do and this was obvious including the text video and the valeting.

Service

Excellent service

Service

Prompt and comfortable reception

Service

Because they did what they said they were going to do with no problems.

Service

The continued customer service from purchase to servicing has remained. The facilities available should you wait are brilliant and the staff are friendly and helpful

Service

All seem to be on the ball

Service

told by staff exactly what had been done

Service

Quick efficient service

Service

It was a free autumn check which i was more than happy with

Service

Excellent sevice

Service

Again, a very pleasurable experience during my visit to Cockermouth. You’re always made to feel at home. The service Manager was very polite and informative and kept me up to date with the progress on my car.

Service

Delivered quality service

Service

Almost completely satisfied, I find it a little annoying to have to keep seeing the oil filler signal every time I switch off.

Service

I had a small problem with my brand new car which was attended to timely and the problem was solved.

Service

Staff was initially going to charge me until I pointed was already covered under initial purchase

Service

My car was thoroughly checked and a fault diagnosed and rectified with no dramas.

Service

It was completed on time and I could pick my car up at my convenience

Service

Communication during the build phase appreciated.Needs to be more accurate and manage customer expectations. Identical e-mails 3 weeks apart twice is very poor. Informing me that car will be at dealership shortly when it took 3 weeks also v poor

Sales

Fast efficient service

Sales

They finally decided to listen to what the customer wanted, rather than push the stock they had whether you wanted or not.

Sales

Exemplary in providing customer experience end-to-end. Jackson Holliday provided first class support throughout the transaction.

Sales

Kept us up to date telephoning regular to inform where the car was and delivery date

Sales

Happy with the entire sale. Was dealt with by alex really well. The pre and post comms with him were excellent

Sales

Could not have done more to support me

Sales

Sales agent was helpful, friendly and informative. Always happy to deal with a query etc.

Sales

James Routledge was always on hand to deal with questions, even when he had time off he responded to emails. There was a slight issue on the paperwork but this was rectified very quickly. I was treated very well and made to feel very welcomed

Sales

Quick, easy, friendly. BMW genius friendly and well informed

Sales

Every time I call into lloyd bmw cockermouth I treated more like a best friend than a customer.

Sales

Very professional service from staff at Lloyds

Sales

Lloyds Cockermouth very good plus Jackson Holiday very professional

Sales

Myself and my daughter were looked after after very well during the whole time. We felt very welcomed and comfortable. I didn't feel pushed or hurried along into to buying a car.