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Well looked after.
Called on to pick up car after one week; but when I put the key in the ignition the original fault was still there!!
Fast and efficient
Would of been 5 star but after delivering the car early as requested it was not completed on time for pick up. I would think 5 hours for a warranty check, first mot and air con service is excessive.
They are very pleasant and efficient and friendly.
Please see above
all the necessary work was carried out in good time and to a satisfactory level
I had to wait two hours while they fitted four new wheels and tyres.
Although it is expensive for a service, Lloyds carry out my servicing at the time arranged and always do a good job
As abovementioned plus prompt response
The service adviser was extremely efficient isn't and helpful. I only scored this less than completely satisfied as I was advised of work that should be considered despite the office giving significantly conflicting advice.
Very friendly and quick service.
The new part was fitted quickly and painlessly. The lady in customer services named Angela took her time to explain fully the work that had been done and explained that the car had been washed and vacuumed. She deserves a special mention.
Amelia from Lloyd BMW was superb in dealing with what was a worrying issue for my family and I.
i had the same part replaced a while ago but still paid for the second new part, I have never had a spring break on any of my many cars to have the same spring break twice is a design fault.
I was impressed by the service, particularly the car valeting. The interior surfaces had all been cleaned as had the inside of the windows.
It would of been completely satisfied if the team hadn't forgot to wash my car, only a minor point though!
Service was great but surprised (not pleasantly) by the bill
Bit worrying having fault on car like this
As above. The car was sorted as expected and now drives better than it did before and the air-con now works efficiently.
Great service as always, enjoyable place to be
My car was not repaired in a reasonable time, communication between the dealership and myself regarding the repairs was terrible, the whole experience has left me doubtful to return to the dealership for future work.
Staff very helpfull and job carried out without any problems.
Kept me informed of the cars condition and let me know when it was completed
They keep the Customer appraised of progress and go the extra mile to ensure that you are not inconvenienced.
didn't listen to what was requested
Communication really good throughout the process.
Solely down to Angela Lauder as she is a perfect example of how to represent BMW.
The service was carried out to the timings stated, the car was returned washed outside and vacuumed inside
There was a significant issue when my car was handed back to me. To the credit of the Service Manager, Ian, the issue was resolved to my complete satisfaction.
My new 240 rear sensors failed on holiday in Germany. After a serious thunderstorm and heavy rain it stopped working. My car went in to be fixed 11 days ago couldn't be fixed a new part required. Rang this morning still NO spare sensor. Not acceptabl
speedy and efficient service
Arrived on time vehicle complete on time.
They did what they said they would and the coffee isn't too bad. The people were friendly and helpful.
felt looked after
Parts and labour were expensive But expected it from bmw
Reliable service. Always helpful
The required work was completed to a high standard of workmanship with attention to detail. Very courteous and helpful staff.
good customer service from staff
No issues sorting fault
The visit was only for a free safety check and car wash.
Lloyd's Cockermouth always give me a good and efficient service and this was no exception
The service at Lloyd Cockermouth - the re-calibration of a new windscreen - was carried out quickly and efficiently. Whilst there I was helped with a number of detailed queries about my new car by Alex Cronin
Done on time. Information provided was easy to understand and a clear picture of what had been done during the service.
Because they did everything they said they would without any issues
The car is always ready on time, washed and hoovered.
Polite and friendly staff, always helpful
Fault has not been resolved
The car came in the time I was told and everything was set up to make the whole experience comfortable and pleasant. The salesman was extremely helpful.
All aspects of the deal were explained from finances prior to placing an order to operating the vehicle to me on delivery.
Rachel the salesperson was welcoming and very efficient nothing was a problem.
Putting the customer first which is very important.
Every member of staff I came into contact with were extremely helpful. Nothing was to much trouble to them.