Always friendly and helpful

The quality of the service and helpfulness of the staff

Friendly, efficient staff & top quality service. Found the text confirming the vehicle was ready for collection useful, enabling me to plan the rest of my day without having to chase up. The service department are all genuinely nice people.

Lloyd Cockermouth's Service Manager is very approachable and fully explains what's required on my vehicle. They have always given first class service.

Because I got an appointment quickly

Lloyd's BMW most welcoming,.

see above

Car ready earlier than anticipated

I was well looked after and given the lockdown situation and its reasons, the whole issue was excellent.

Things done to timescales given.

Was straight forward to do.