I had an issue. I was put at ease and the issue was solved. Communication was great.
Excellent and helpfull, knowledgeable
Staff are always helpful and smiling and really want to assist.
Satisfaction is influenced by cost.
I found that nothing is too much trouble to help a customer
The service was prompt and friendly, and they went out of their way to inconvenience me as little as possible.
Dealing with Alex was very good
Did more than I could have expected.
I was very satisfied with the workmanship on my car.4
The service I received was excellent. It was well organised, efficient and professional.
Very pleasant and helpful
Knowledgeable regarding products.
Service completed in time alloted
They were friendly and had a great 'can do' attitude, particularly Dave in sales.
Any issues are dealt with efficiently and quickly.
Service was done quickly & staff very helpful. Wouldn't take my car anywhere else now. Fantastic experience for both for the service of the existing car (Shane & his team) and when my son bought his car yesterday.
Issues were fixed within a couple of days.
Everything completed satisfactory and in a timely manner.
Service and MOT satisfactory. On time
Good explanations of work done
Very good service. Good communication.
It was a simple recall, I was in and out.
They are very honest with the deals
Professional & friendly staff
The team were all very helpful in what are very difficult times. A very special mention regards sales executive Jackson Holiday who supported me extremely well through the buying of a new BMW vehicle. Nothing was too much trouble for him.
Very satisfied with the work done
They kept in contact with me throughout the repair, and let me know ,if there were any issues with the insurance company that could be sped up to get my car back on the road as soon as possible
Friendly staff and service great.
MOT conducted within advised time window.
Lloyds service called me, booked me in, looked after me while I waited (several cups of coffee) & the service was completed in the time stated.
Did what they said they would do
I am completely satisfied by my service experience
Easy to book in, drop off, get the part fixed and collect after.
On this occasion, (a brake fluid change) was satisfactorily dealt with.
Pleasant welcome and a good service all round.
The staff are very helpful , great people
The service girls at cockermouth Bmw are amazing! Very helpful & polite!
No issues, second car I have bought from Lloyd BMW.
Sales man Richard made it really easy no pressure experience
Sales person very supportive and collaborative in approach. Effective communications throughout.
Lloyd motors ~Cockermouth continue to offer excellent service
Obviously we could not enjoy the usual BMW hospitality such as coffee and biscuits but, considering the Covid 19 restrictions, the experience was a satisfactory as was permitted by law.
The team at Cockermouth where brilliant,especially David for sorting everything out for me,I upgraded the wheels to 20" performance ones and also extras such as a rear dog guard and floor tray and x protect paint treatment,car looks fantastic..
The transaction was done during lockdown so i was unable to deal face to face. I already knew what i wanted in relation as to what car and the salesman Alex was extremely helpful in finding me the car and spec i wanted.
I was kept up to date regularly by the sales executive on the status of my vehicle and the handover experience was perfect. The sales executive took his time explaining the different parts of my vehicle in order for me to achieve the full benefit.
The process was smooth, easy and every step was explained along the way
Fast and efficient service throughout the process
No stress and follow up call after
Lloyd
Cockermouth
