This was a much better experience compared with my last visit. I particularly liked the video of the work done on the car. Certainly saves me having to crawl underneath it.
Detailed explanation of work undertaken, never any hidden extras. Contacted promptly to confirm car was ready to collect.
I was kept fully informed of progress and the service was provided at reasonable cost.
Friendly, efficient and helpful staff
Restored my faith that was left dented by BMW Douglas park Glasgow
Well big Dave and the team always go the extra mile to ensure the who experience is a positive
Didn't feel as though I had been given the correct level of information in order to make a decision regarding repairs. Felt as though I was being recommended to change parts that didn't need changed. Service paperwork wasn't completed
All work carried out to the usual high standard
I was very happy with the staff and service provided. Though there for a small service issue when I showed interest in a new model there was no pushiness which was nice.
My car was in for MOT, the price was reasonable, it needed a small job done, which was carried out during the visit. Again not over priced, the service manager commented on how well kept my car was. It was nice and clean when I got it back.
Nothing was found wrong so nothing was done
Pleasant efficient service with courtesy car when needed.
Vehicle was brought in with a seating issue. At the time I was accused of causing the issue myself and effectively ushered offsite with someone else's service record (GDPR?).
I am always attended to with a warm welcome and any queries answered promptly.
Friendly, helpful after sales service.
They repaired my water leak and fit new carpets. Totally satisfied.
Easy booking in on a convenient date, fast efficient service
With the year long issue not being resolved by BMW, I cannot give more than 3*. I recognise that at the lloyd cockermouth there is little that they can do. I am more disappointed with BMW overall for not fixing this issue.
Workshop Service carried out efficiently, as far as I could judge. Wheels not available on date of service, requiring a return visit.
As above and past experiences. Last repair (a recall), car not ready when I went to pick it up at agreed time, took another 2 hours. Repeated occasions of phoning service department, told they are with a customer but will phone back but don't.
Car went in for a service and the garage were asked to look at 3 other potential issues. None of the issues was looked at and no information was provided as to the work that had been carried out during the service
The breakdown, and the problem is now resolved. However I was informed two new tyres were needed, and did I want them replaced. As this car is a Motability vehicle I said they should ask them. I was never informed if this was done or not!
Have always had instant attention from very friendly staff
Very professional and a comprehensive knowledge of the vehicle I own.
90 mins service on a pre scheduled slot should not take 4 hours or if indeed it need extra time a curtesy call would be better,
What I have come to expect from Lloyd Motors
I have given this answer because my car needed further work after it's service which was not possible on the day. The parts were not in stock. This meant a further visit and another wasted day. However the staff were very helpful again.
Car was returned with right amount of information and was clean throughout.
No quible about guaranteed issues
All items requested were completed in full.
All work completed on time
The service experience from Cockermouth was TERRIBLE! I was told 8AM to collect my car. I arrived at 1PM and it was still not ready. I then waited almost an hour for my car after being told it would be 15 minutes. Car hadn't been cleaned properly
They washed my car for when I returned and has it parked it ready for me to drive out.
See above the staff were all great the lady on reception, the lady on the service desk and young Jackson I had nice interactions with and was offered a cuppa by Jackson. But the lack of a curtesy isn't good
Great product, great service from the top to the bottom
Treated me as a valued customer
Because above all else the customer service was excellent
Staff were helpful and pleasant
Service was carried out quickly and I was offered a lift home while the service was being carried out.
They can't do enough for you, sit you down with a cup of coffee and explain everything to you .
Jackson looked after everything from start to finish, very professional.
The experience wasn't overwhelming. I knew what I wanted but some of my requests fell on deaf ears and it appeared I only had selection of current (unregistered) stock. My details weren't taken, communication wasn't great and it felt a bit impersonal
Everything went well and no complications.
this is difficult to mark as the sales department were extremely good, however the handover with the genius was less than satisfactory, connected drive set up was not completed and is still not working almost 3 weeks later.
It would have been a higher score if the car had been ready for collection on the date it should have been
Lloyd
Cockermouth
