The required work was completed to a high standard of workmanship with attention to detail. Very courteous and helpful staff.
good customer service from staff
The visit was only for a free safety check and car wash.
Lloyd's Cockermouth always give me a good and efficient service and this was no exception
The service at Lloyd Cockermouth - the re-calibration of a new windscreen - was carried out quickly and efficiently. Whilst there I was helped with a number of detailed queries about my new car by Alex Cronin
Done on time. Information provided was easy to understand and a clear picture of what had been done during the service.
Because they did everything they said they would without any issues
Polite and friendly staff, always helpful
The car is always ready on time, washed and hoovered.
Fault has not been resolved
Did a good job and sorted my badly corroded alloy wheels out under warranty seamlessly
Always friendly and helpful
Actions completed on time in full
I booked service and MOT , car on a five year service plan but not on the BMW system so having to rearrange service for 10.06.19 MOT complete
Staff were friendly and polite. My car was returned to me much cleaner than when I left it. Staff are always happy to answer any queries I have had.
They have got to be one of the best BMW garages in the UK, I have in the past been to several over the country for minor niggles and they are all very good but lloyds staff are all proffesional
Everything was done in a professional way
They are always correct in all their comments and the timing of the job
Everything carried out as arranged.
Easy to arrange; good service on dropping off and picking up the vehicle; friendly, helpful staff; a little expensive (£50 MOT) but standard for a main dealer.
In total. 9 hours of travel to and from Cockermouth, wrong diagnosis cost me over £230 for a needless software update. Staff are pleasant but inefficient.
Friendly staff and really helpful
Very helpful and professional
They took great care of me
Work took longer than told
Lloyd Cockermouth is a very professional firm
Since I bought the car only 6 months ago I have been made to feel like an annoyance and inconvenience when trying to get answers and solutions regarding my issues. Also being kept in the dark for days/weeks and having to chase them up constantly
Car only went to Lloyds Cockermouth because of the 'Recall Notice'. Swift service and delivered on time. Car washed & hovered out before being returned to me even though it didn't need it.
This was a much better experience compared with my last visit. I particularly liked the video of the work done on the car. Certainly saves me having to crawl underneath it.
Detailed explanation of work undertaken, never any hidden extras. Contacted promptly to confirm car was ready to collect.
I was kept fully informed of progress and the service was provided at reasonable cost.
Friendly, efficient and helpful staff
Restored my faith that was left dented by BMW Douglas park Glasgow
Well big Dave and the team always go the extra mile to ensure the who experience is a positive
Didn't feel as though I had been given the correct level of information in order to make a decision regarding repairs. Felt as though I was being recommended to change parts that didn't need changed. Service paperwork wasn't completed
All work carried out to the usual high standard
I was very happy with the staff and service provided. Though there for a small service issue when I showed interest in a new model there was no pushiness which was nice.
Martin was exceptional sorting everything I asked for who would go above and beyond to make everything how I wanted it!
It must have been good - I only called in to collect my car after a free health check and Alex Cronin offered me a test drive in the new 3 series. I couldn't resist and was so impressed that I finished up with a new car!
Jackson looked after everything from start to finish, very professional.
Lloyd
Cockermouth
