Comprehensive feedback & information
Courtesy car was provided, work was carried out promptly.
we are always treated with respect and professional curtesy and friendliness when we have had occasion to use BMW cockermouth
Pleasant and nice customer service.
excellent service appointments made to suit my timetable car collected at home and then delivered back valeted and washed couldn't be better.
Very good service advisors and mechanics team.
Promptly arranged over phone, promptly completed and good feedback.
I have been dealing with them for 35 years and all of the staff are highly trained polite and courteous people from the cleaning staff right up to the senior management and all of the mechanics. Always a delight to drive away with a nice cleaned car.
Problem was explained and corrected immeadiately.
Having had my custom for nearly 6 years, they my email wrong!
Couldn't be more helpful.
Amelia is a credit to the company!
Car booked in for service and mot. Courtesy car supplied no problem.
Very professional however whilst driving my car 2 days after picking it up a oil warning appeared. I contacted Lloyd's cockermouth who were very apologetic and immediately arranged for me to take the car into the Newcastle branch were it was checked.
Nothing to be dissatisfied about
Had my winter check, highlighted battery and washer problems which were soon fixed.
The sales team were very keen to make sure that my experience was as positive as possible and spent significant time with me to work through the part exchange and details of the new vehicle to make sure it met my needs.
Lloyd were flexible and responded to my problem well.
good job carried out quickly and effeciently
Efficient & friendly service
Given an auto loan car and upgraded from 1 to 3 series due to having an injured ankle and being tall. Updated as soon as the vehicle was ready for collection. Loan car brought to the front so I had less distance to walk on crutches.
Staff were friendly explained work done and sorted out return of hire car
service was carried out without any messing about and everything was explained and checked
Everything that they were going to do was explained before you left the car and explained what work was carried out and the vehicle check sent out by the engineer to my phone alerted me to a tyre problem I needed to be rectified asap.
Was offered a discount on an MOT as a come back offer and was nearly charged full price even tho when booked it was confirmed it was only £25 instead of £49.99. lucky i had kept the text with offer otherwise I'd of been made to pay full price.
They did what they said they would do earlier than promised.
Friendly, attentive service, always a pleasure to visit.
Again very helpful and attentive
Good comms throughout. Free seasonal car checks. Car cleaned on every visit.
We was very satisfied with the service provided at Lloyds Cockermouth
As mentioned in the earlier question - first class service.
I was provided with a suitable loan car. The work was done as required. The work was completed within the requested timescales. The staff were friendly and welcomming despite me turning up later than agreed due to traffic.
Fault diagnosed by Ian by visual inspection and solution agreed. DSC sensor rings and sensors visibly scuffing so both replaced. Hopefully issue is resolved. Also winter health check is a welcome service to give peace of mind before the cold sets in.
Nothing to fault and a pleasant customer facing experience.
All staff lovely and friendly, to improve it would have been better to know that I could have used a hire car before the service rather than when I picked the car up.
Always looked after very professional
Very professional, thorough service. All staff were welcoming and provided a great courtesy car for the duration of the service.
Everything was as expected
Lady on the desk who sorted everything out was exceptional
Angela is the Iron Lady of BMW, a asset to your business.
Don't really care too much about the actual service, I'm sure it was done properly. The staff service, a brand new BMW as a courtesy car and my car spic & span inside & out when I got it back. That's what sets you apart.
Only blip was having to ring up to se if completed before collecting 4 pm rather than being notified
The staff were helpful and all the work weas carried out on time, the car was ready when they said it would be
professional, friendly and helpful staff
Purchased my car brand new from this dealership. They have looked after my every need.
Excellent service in particular was a young lady called Alex Lennon who was more than helpful, kept me up to date with progress of the work being done. In my opinion an excellent ambassador for BMW.
Very helpful and supportive.
Again friendly good service a good knowledge of cars available
Everything taken care of smoothly & without fuss.
The sales team did not waste my time and were efficient and pleasant.
No Hassle the people at Lloyd's Cockermouth delivered what they promised on time with plenty of information about the new car . The X3 is much better than my previous X3 I traded in great job on the upgrade version
Lloyds bmw cockermouth customer
Good sales contact, nice surroundings and a nice showroom to look around that was clean, tidy and professional. Able to offer a test drive in both the models I was interested in to make a direct comparison which I thought was very good.
Exemplary customer service
Tracey and the rest of the rest of the team ensured a speedy delivery and kept me in the loop.
As above, excellent service.
I was very pleased withe the efficient way everything was explained and the information was given and my questions were explained.
Good communication throughout and all went well. Always available to help and offer support if needed.
Lloyd
Cockermouth
