OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
218 ratings and 101 comments received in the last 90 days.
08 October 2024
The car is brilliant comfy and so easy to drive
07 October 2024
Martin & Luke at Cockermouth made the sales & collection process effortless
03 October 2024
Kept well informed at every stage. Very helpful handover process. Everything set up before we left the garage. Follow up call the following day.
02 October 2024
Very satisfied. Everything explained.
28 September 2024
Outstanding product (220i grand tourer), Jackson guided us through the build process and finance then delivered on time.
15 September 2024
Fiona Made everything so easy 10/10
28 August 2024
Lucy knew all of the cars features in depth and had excellent attention to detail. She even organised a factory tow bar which I didn't think was available. The whole experience was easy and stress free.
23 August 2024
Martin Sharp the salesman at your Cockermouth branch was very customer focused, friendly & full of knowledge. Nothing was too much trouble
11 August 2024
Was kept informed at all times of progress, given an excellent tour of the new vehicle at its functions on collection.
13 October 2024
Very helpful and very efficient and professional. Well organised and good clear communication.
13 October 2024
Quick and reliable
13 October 2024
Did what they said they would do
12 October 2024
Any issue has been resolved quickly. Great staff
12 October 2024
Completed job efficiently and vehicle was ready within specified time
11 October 2024
Polite and speedy service
10 October 2024
Professional customer service
09 October 2024
From my telephone call to dropping off my car service was very good
09 October 2024
Standard of service has increased significantly
08 October 2024
They did exactly what I wanted
11 October 2024
Change of vehicle was handled efficiently and smoothly, no issues, car delivered on time and immaculate in every way.