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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
272 ratings and 138 comments received in the last 90 days.
31 October 2024
As always Lloyd's BMW Cockermouth was excellent
31 October 2024
Again from the purchase to the pick-up I was kept informed at all stages.
24 October 2024
New car was presented beautifully
18 October 2024
Lovely service
11 October 2024
Change of vehicle was handled efficiently and smoothly, no issues, car delivered on time and immaculate in every way.
08 October 2024
The car is brilliant comfy and so easy to drive
07 October 2024
Martin & Luke at Cockermouth made the sales & collection process effortless
03 October 2024
Kept well informed at every stage. Very helpful handover process. Everything set up before we left the garage. Follow up call the following day.
02 October 2024
Very satisfied. Everything explained.
28 September 2024
Outstanding product (220i grand tourer), Jackson guided us through the build process and finance then delivered on time.
15 September 2024
Fiona Made everything so easy 10/10
29 November 2024
Very efficient but expensive. I asked how much to change wipers . Answer £69. For a skilled technician it should take perhaps 10 mins
29 November 2024
Complementary wash fine . But did not clean inside the car which was given permission to do.
27 November 2024
All problems sorted in timely mannmer
27 November 2024
1 star less because of expense.
27 November 2024
Everything was fine as explain and the service was exceptional.
27 November 2024
Natasha (i think) was very polite and knew her job thoroughly. Very pleasant to deal with.
26 November 2024
Satisfied very easy
26 November 2024
Staff always pleasant and helpful. Nothing is too much trouble
25 November 2024
Fast, efficient & friendly. I was kept informed on the progress of the work, which was completed in a timely manner
24 November 2024
Zero issues, prompt timing
24 November 2024
The staff are friendly, helpful & service oriented.
23 November 2024
Great customer service
21 November 2024
They picked up my car after suffering a serious accident and delivered it back home.
20 November 2024
I had a problem with a tyre following the service. They sorted it immediately after I contacted them
20 November 2024
A week in and I have still not received my refund. As stated, there always seems to be an issue, problem or disagreement with our aftercare.
19 November 2024
Always do an excellent job
18 November 2024
Quick
18 November 2024
On time and good service over the phone
18 November 2024
The service I received for my vehicle was good with no issues.
18 November 2024
Unable to determine cause of
18 November 2024
Well looked after there
17 November 2024
Very professional and did what was needed without fuss!
17 November 2024
Very. Honest and good value.
16 November 2024
Everything was done in a timely manner, car was washed and vacuumed
15 November 2024
Very satisfied all round
15 November 2024
I was left without my car for 2 days (MOT & Service day) & Diagnostic day. With no offer of another vehicle. I had to rely on work colleagues to pick me up and drop me off from work. Called on the day of the diagnostic test to inform me of more work.
15 November 2024
Car was poorly washed. Large areas of the car were missed when washing showing a lack of care and attention.
15 November 2024
Very satisfied
14 November 2024
Everything on time, clearly explained, friendly atmosphere
14 November 2024
All work completed
14 November 2024
I've dealt with Lloyds at Cockermouth for over 40 years now and think I am correct in saying had 8 brand new cars. They always look after me
13 November 2024
Quick and easy visit
12 November 2024
The job was fitted in to my convenience and the extra work done after consulting me.
11 November 2024
A recall for an airbag replacement sorted with a few days.
11 November 2024
Experience was very good. Very polite and professional staff.
11 November 2024
when washing our car they lifted the varnish on rear driver side black alloy wheel, leaving white blotches
11 November 2024
The fault was diagnosed and repaired quickly and I got my car back the next day.
11 November 2024
Car flagged up low coolant level on journey home. Clearly not checked when service was completed. Please can someone call me about this asap.
11 November 2024
Great service from start to finish Caring attention, made welcome from arrival to leaving by all staff Good communication on progress during the day and collection time Every thing clearly explained on loan car Car cleaned & I drive updated
10 November 2024
Because the service was good. Pleasant people
09 November 2024
The brake fluid is due in January so could have been doon at the time saving me another visit. Overall very pleased with the service though
09 November 2024
Easy to arrange an appointment at a time that suited me. Friendly helpful staff.
07 November 2024
5*
07 November 2024
Cos my car is fix and no hassle
07 November 2024
First class. The person I dealt with, Alex, was pleasant and professional. She always is. Such an asset to the dealership.
06 November 2024
Lloyds understood my requirements and carried out the service as required.
06 November 2024
Brilliant customer satisfaction.
05 November 2024
Everything went to plan, customer care was first class
05 November 2024
Really amazing experience, they even collected my car at work and then returned it before I left for home. Nothing is ever too much trouble for them.
05 November 2024
Quick
04 November 2024
Whilst the work was satisfactorily completed the estimated time for completion was well in excess of the time I had been advised on handing over my key. Consequently when the work was done I did not have time to wait for the car to be washed.
03 November 2024
Good service and updates from Natasha Martin
01 November 2024
After initial response and phone calls to South Lakes centre - Cockermouth Spares manager resolved the issue without any further problems.
31 October 2024
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31 October 2024
Please read the above occasionally these things Happen in a busy environment, communication between workshop technicians reception and the customer IT IS VERY IMPORTANT TO SAY THE STAFF AT THE DEALERSHIP ARE VERY FRIENDLY AND HELFUL
31 October 2024
Very professional
30 October 2024
The car was taken in taken in for an extended period in order to attempt to discover an odd smart screen issue. Sadly the issue was not apparent to the technicians and therefore not resolved at that point
27 October 2024
No reason why not to and was able to drop the car off early morning , necessary when working and a possible late pick up
26 October 2024
The wiper blades needed replacing , I thought the engineer would have picked this up ( wife forgot to inform yourselves ) , and once over we received a valet inside and out , now we don't get either
26 October 2024
Spot on Reception very knowledgeable
23 October 2024
It was easy to arrange. I was welcomed at the dealer. They completed a full health check in addition to the work I had booked. Once the work was done, everything was explained to me and the vehicle was returned cleaned and vacuumed.
23 October 2024
coz u r good
22 October 2024
No issues. Good job
22 October 2024
Basically happy with service provided. It would have been 5 stars if the vehicle had been returned to us with at least some charge in the hybrid battery but the charge level was zero miles.
22 October 2024
Car was fixed within the day. And got given a voucher for a recall so used that. Nice surprise
20 October 2024
Delayed return of car but dealer tried to soften the blow. Disappointing that the car wasnt vacuumed when it was finally returned.
18 October 2024
You get what you paid for
16 October 2024
Fantastic service, everyone was extremely helpful.
16 October 2024
Great service.
16 October 2024
Staff are very knowledgeable and always extremely polite and friendly
15 October 2024
Able to choose a convenient time slot. No delays and very good hospitality while waiting
14 October 2024
Excellent
14 October 2024
Excellent service
13 October 2024
Very helpful and very efficient and professional. Well organised and good clear communication.
13 October 2024
Did what they said they would do
13 October 2024
Quick and reliable
12 October 2024
Any issue has been resolved quickly. Great staff
12 October 2024
Completed job efficiently and vehicle was ready within specified time
11 October 2024
Polite and speedy service
10 October 2024
Professional customer service
09 October 2024
From my telephone call to dropping off my car service was very good
09 October 2024
Standard of service has increased significantly
08 October 2024
They did exactly what I wanted
07 October 2024
I was treated very well and the course of action clearly explained to me.
06 October 2024
Helpful , and always do a good job
06 October 2024
We always have all servicing and repairs undertaken by Lloyd's - everything is explained to us carefully if anything needs to be done , as well as the cost , so there are never any hidden surprises! Everything has always been very positive !
02 October 2024
Knowledgable staff who knew everything I asked
02 October 2024
I much appreciated your collection and return of my car after servicing, for your follow-up advice and resolving difficulties I had with the key fobs. Your staff are extremely courteous, attentive and helpful.
01 October 2024
Good information given about my car but as I have always used Lloyds for servicing and repairs. I was very shocked the price of things when I have compared them to other local bmw garages for repairs that will need done in the future.
01 October 2024
Pleasant and helpful service
30 September 2024
Friendly and professional staff, lovely clean seating area and show room, my car was clean and tidy after the work was carried out and the video from the vehicle inspection was informative and made me aware of an issue with a tyre
29 September 2024
Work carried out at short notice.
28 September 2024
All work and service has always been dedicated and professionally , and skilfully undertaken - am always very satisfied! Whenever any work has needed to be done , a clear explanation has always been given to me , as well as the cost involved.
27 September 2024
Easy to deal with and professional
27 September 2024
Extremely friendly and professional staff. Made sure I was kept informed about my appointment
25 September 2024
Issue with car sorted quickly
24 September 2024
I've had 3 visits to Lloyds recently. Each time Loyds have been excellent. Particular thanks to Nick Allen for his excellent technical knowledge, professional manner and his attention to detail, a real talent. Thanks to Shane Fox and David Byrne too.
24 September 2024
The team are friendly and professional.
23 September 2024
Very friendly
23 September 2024
No hassle, no issues - a smooth experience.
23 September 2024
Sorted the problem with out have to return
22 September 2024
Communication in relation to cost was spot on and the time for the service was what I was expecting.
22 September 2024
Service was completed promptly, communication was effective and the car was returned clean and tidy
22 September 2024
I got the main job done, but I asked to correct a problem with break hold which was not fixed, even though BMW said it is working ok.
22 September 2024
I booked an mot and oil/ filter change only but other service items were done resulting in a bill of £299 which I. thought was rather excessive. No complaints about the actual work done.
20 September 2024
The staff are always pleasant and helpful
19 September 2024
Polite service, knowledgeable &clear communication.
18 September 2024
Always well satisfied
18 September 2024
The service assistant was polite & efficient
16 September 2024
LLoyds Cockermouth as a BMW franchise have always been fair with me. BMW is a quality brand in my view however, If I have a complaint it would be the company in my view are maximising their financial gains...... See next box below....
16 September 2024
Very poor wash
16 September 2024
Work done professionally. Took a bit longer to plan the Recall work than expected but when prompted, a very good response was obtained.
15 September 2024
All went out of there way to help
15 September 2024
Straight forward no fuss service
15 September 2024
I think that I have already answered that question above ?? I would not go to the garage if I wasn't.
14 September 2024
Good
14 September 2024
easy booking work completed in a timely manner, and informed when finished
14 September 2024
Made to feel valued and special
12 September 2024
a call back to confirm my vehicle was ready would have helped me endlessly. instead iv lost money closing the business to come collect.
12 September 2024
They've quick and efficient, always helpful
12 September 2024
High cost. And higher than quoted on website.
09 September 2024
Can't fault the service at all from booking in to dropping off they even wash and hover afterward
09 September 2024
The work was completed to time and cost. The staff were very pleasant to deal with. The showroom is a nice place to wait around in and look at the shiny dream machines there.
09 September 2024
I have a service plan. Ok this covers me for the service but for my records, I would have like a sheet detailing the work done to my car, components etc. just like if I'd got an itemised bill.
07 September 2024
Receptionist was very kind and welcoming, and the sales rep was equally as kind when dealing with her.
07 September 2024
Nick Allen was extremely helpful at all times.
03 November 2024
Fantastic deal