OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
162 ratings and 79 comments received in the last 90 days.
05 April 2024
always a great experience
04 April 2024
Because Alex was very helpful and not pushing the car on me
03 April 2024
The sales staff were great but it took 5weeks to transfer the car from Heathrow to Cockermouth which is far too long.Asked for a different grill unfortunately it's 2 pieces and only 1 was ordered, still waiting for it to get changed ,again too long.
27 March 2024
Great car of gimmicks
25 March 2024
Kind and courteous
21 March 2024
Luke was awesome, very professional and explained everything very well
11 March 2024
We were treat like we mattered and were not just another person buying a car.Lloyds bmw are a company that cares.
06 March 2024
I was kept informed at all stages of the sale and I was delivered my car a week earlier than first planned which suited me perfectly. The part exchange of my old car was seemless and there were no loose ends for me to sort out
01 March 2024
Everything done well. Made to feel good
17 April 2024
Very polite and efficient
16 April 2024
Because what they said was exactly what they did
16 April 2024
Good update on service status with video
15 April 2024
All the required tasks completed on time
15 April 2024
Completely satisfied.
15 April 2024
As always BMW Cockermouth made this a good experience.
15 April 2024
It was good
10 April 2024
Couldn't have done any better, easy to arrange, deal with, drop off, pick up and provide any information I needed.
10 April 2024
Great service
10 April 2024
Friendly and efficient service
12 April 2024
Luke Shaw was helpful and supportive throughout