OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
178 ratings and 93 comments received in the last 90 days.
12 March 2025
Kept informed by Jackson
10 March 2025
All staff I spoke to were really friendly and very attentive.
10 March 2025
First class service
18 February 2025
Nothing was too much trouble for Jackson. Excellent communication throughout the negotiation and ultimate sale
18 February 2025
Excellent staff always ready to help if needed
01 February 2025
Great experience from my initial enquiry call to new vehicle handover.
31 January 2025
Brilliantly cared for from start to finish. Fiona spent as much time as needed to explain everything.
30 January 2025
Everything was explained to me about my different choices of cars and what specifications I had the choice of. When I ordered the car I was kept informed of delivery and pick up dates. The handover was flawless and very informative.
30 January 2025
Completely satisfied with my experience due to the fantastic help of Martin and Lucy at Lloyds bmw at cockermouth
15 March 2025
As above
14 March 2025
Service history not entered to car during service required revisit
13 March 2025
Kindness and sincerity, shown to us by Lisa on reception, thank you
11 March 2025
Quick helpful response, fully keeping me in the picture. Friendly and polite - professional.
10 March 2025
Great people at the service desk. Appreciate the car wash and vacuum , plus decent coffee and biscuits while waiting.
09 March 2025
.
08 March 2025
As above.
07 March 2025
see above
04 March 2025
Super easy, great customer area and felt valuable.
02 March 2025
very professional helpful company
15 March 2025
Friendly service