About Your Local BMW Retailer | Lloyd Cockermouth

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

152 ratings and 78 comments received in the last 90 days.

03 December 2025

The experience was great during the purchase and delivery of our new car

26 November 2025

Made to feel at ease and willing to negotiate.

09 November 2025

Lloyd are an exceptional dealership.

09 November 2025

Great from start to finish, kept updated throughout the process. Video walkaround was a nice touch

06 November 2025

Little issue with car with the vehicle going on sales stop but nobody's fault, got a replacement rather quick overall Verry happy

31 October 2025

Dealership was superb.

30 October 2025

Went smoothly and professionally

30 October 2025

Luke Shaw who sold me the M240i was very professional in all aspects of the sale and delivery of my car

30 October 2025

Very satisfied, loving the car and the purchase process was very smooth, any correspondence was responded to quickly and kept up to date.

21 October 2025

I always have a good experience at Lloyd Cockermouth BMW and this time was as good as ever.

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18 October 2025

Lloyd Cockermouth is a superbly run facility with highly effective and friendly staff, who go the extra mile to ensure customer satisfaction. I've bought cars from this garage for many years and the standard of customer service is superb

05 October 2025

Nice friendly staff & received great advice

30 September 2025

Smart clean showroom

28 September 2025

No negatives in the whole process

20 September 2025

Lucy was really good and gave us all necessary info to be able to choose the right car

19 September 2025

An excellent customer experience from the sales team

18 September 2025

We have been dealing with Lloyds for at least 15 years and have always been extremely happy with the service we have experienced.

18 September 2025

Process was explained very well, from start to finish,

13 September 2025

Excellent customer care from the sales and the friendliness from staff as soon as you walk in the garage fantastic team

07 December 2025

Happy with the service and the attention that we received from the Lloyds team

06 December 2025

Booked in quickly, winter service completed in good timely manner, good feedback received. No hard sell.

06 December 2025

See above

06 December 2025

As above, although the job was done well in the end

04 December 2025

Lloyd well and truly look after their customers. Provide advise when needed and value your custom

03 December 2025

Once again friendly people on the front desks and on my return too pick my car was given a cup of coffee and biscuit while my car was being washed and dried ??

02 December 2025

Despite various attempts to fault find, reset or test, over the last 6 months I am still experiencing issues with my car.

02 December 2025

Helpful, friendly and good explanation

02 December 2025

Prompt efficient

01 December 2025

Polite. Clear. Friendly.

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30 November 2025

Good service

29 November 2025

Simple process as it should be

29 November 2025

Staff are excellent good communication

28 November 2025

Kept me up to date at all times

27 November 2025

The service was completed quickly and efficiently.

27 November 2025

Welcoming staff and serviced with no issues but website and booking capability needs to be improved. Will be ringing up to book in the future via the front desk.

26 November 2025

Great service

25 November 2025

Nice customer waiting area i was there2 hours well looked after, TV, tea and comfortable seats

24 November 2025

Very accommodating

24 November 2025

Have been a client nearly 30yrs - personnel have changed in that time but the personal service hasn't.

22 November 2025

Reliable and efficient service.

21 November 2025

Job done on time

15 November 2025

It was as expected

15 November 2025

Yes completely satisfied

15 November 2025

No problems at all.

13 November 2025

Great communication via email and phone. Excellent service when there was a slight problem with the car.

11 November 2025

Very easy to deal with

11 November 2025

Done on time, advised tyre not required despite my asking ti change it

09 November 2025

best service in cumbria

07 November 2025

Never any surprises

05 November 2025

I find the cost of £358 for an oil and filter change excessive.

01 November 2025

Had to wait at the garage for the recall work to be done as they cancelled the loan car due to the expected duration. They did offer to drive me home but this would have been ridiculous. I wanted a loan car but instead had to waste my time.

30 October 2025

Always brilliant service

26 October 2025

Had input from service manager

25 October 2025

Car collected and returned no problems

20 October 2025

We have had the pleasure of dealing with Lloyds staff at cockermouth over the years and this experience was first class as normal.

20 October 2025

I was completely satisfied with the service given

18 October 2025

All worked

16 October 2025

Satisfied overall. Very professional service. Would have given full 5 stars had the requested courtesy wash been done.

15 October 2025

Everyone makes you feel special & part of the 'family'

14 October 2025

Everyone is always very friendly and helpful. Nice courtesy car. Be better if whilst you wait appointments faster / you're kept informed if long. Tyre pressure warning light went on whilst in garage for over a week - should have been fixed.

14 October 2025

Booked for a quick diagnosis, got a quick diagnosis. And due to my being later than planned, missed any chance of a comp wash n vac.

08 October 2025

Went in with a small problem and they resolved it right away

08 October 2025

For your car to break down 330 miles from home is bad enough but it could have been so much worse! The AA were brilliant even though they could not fix the problem but then the BMW dealership in Cockermouth stepped in and saved the day... THANKYOU

07 October 2025

Again the quality and professionalism of the staff. This will always shine through when you have a good team coupled with good leadership/managment

06 October 2025

Easy to arrange and have the service carried out

05 October 2025

I just first time to try your services.

02 October 2025

Dropped a star as job not completed in the day. Car had to stay overnight.

02 October 2025

The vehicle was given a free health check and some unforeseen faults were discovered. Without immediate attention these could have been hazardous.

01 October 2025

The mechanic spotted a ball joint failure and replaced it , it was a good job well done

01 October 2025

Service itself OK. Staff professional. All coloured by reason given above. Poor quality of vehicle components led to the visit. In my view this shouldn't happen in a 'prestige' vehicle of this age and mileage.

01 October 2025

Decent service

01 October 2025

Good service

01 October 2025

A reliable & thorough service.

21 September 2025

Although I was satisfied at the time of the visit, the problem has returned, and I will be revisiting.

21 September 2025

I asked for a paint touch up. They said it would be there when I got the service. IT WASN'T. They said they'd order one and send it to me. THEY HAVEN'T. Two weeks later I still haven't had it.

17 September 2025

Great staff listening to your needs quick to react

16 September 2025

This time round not really happy drive train tool been on twice, engine management on twice but no paper work to back up if they've checked this - idrive not updated says diff oil was done on invoice

15 September 2025

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Lloyd Cockermouth BMW

Address

Laithwaite, Low Road, Cockermouth, CA13 0HH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01900358304

Map

Areas served

Cockermouth, Whitehaven, Workington, Maryport and Cleator Moor

View map

Address

Laithwaite, Low Road, Cockermouth, CA13 0HH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01900358304

Map

Areas served

Cockermouth, Whitehaven, Workington, Maryport and Cleator Moor

View map

Address

Laithwaite, Low Road, Cockermouth, CA13 0HH

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 13:30
Sun:Closed

Phone

01900358304

Map

Areas served

Cockermouth, Whitehaven, Workington, Maryport and Cleator Moor

View map

Address

Chandler Way, Parkhouse, Carlisle, CA3 0JY

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:08:30 - 12:00
Sun:Closed

Phone

01900392125

Map

Areas served

Cockermouth, Whitehaven, Workington, Maryport and Cleator Moor

View map

Address

Laithwaite, Low Road, Cockermouth, CA13 0HH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:Closed
Sun:Closed

Phone

01900358304

Map

Areas served

Cockermouth, Whitehaven, Workington, Maryport and Cleator Moor

View map