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Too much hassle with the paintwork issue, do not expect this from a superior car
Fast replacement and made to feel welcome while I waited
Car was in for problem with the auto levelling lights, I was told they were set up, when driving at night next time, the lights just turned skywards causing everyone to be dazzled. I diagnosed this and repaired a wrongly fitted sensor myself!!
As above....repair work was not carried out and I had to take additional time off work the following day to return the car and have the repair carried out.
They were able to accomodate a short notice change in timings and still completed ahead of schedule.
Generally very good service but the vehicle was washed and externally inspected (seemingly first) when the only issue was a window regulator, potentially making the repair slower than it could've been.
I could not have asked for anything else, every need I had was completely catered for.
Service at the dealership has beenexcellent and they have bent over backwards to try & resolve the issues I have with BT connectivity in my car.
The Service Sheet listed 13 items, one of which was "Charge high-voltage battery". This was not done and, therefore, I do not have complete confidence that he other 12 items were completed.
See above. Poor customer service and dishonesty from staff.
excellent customer service and value for money.
Can't give 5 star - just not in me as everyone can improve
They didn't fix my car, couldn't work out what the issue was. They were arrogant and snotty about the whole thing. I don't have anything good to say about lloyd cockermouth. And it's not the first issue we have had with them!!
Continued from question 1, the service advisor when challenging the above said its a really big car im surprised you haven't required the brakes replaced earlier. This to me does not reflect appropriate customer service.
Theyve failed to detect the problem thats still persisting. I need to get the car booked back in
would of been 5 but overcharged me on tyres even though price was agreed up front and noted down
Car was completed on time as started and returned with a clean and hoover. Price was lower than expected.
The on board service record wasnt updated after the work was completed
Very happy with the service, service was carried out quickly
Always treated with politeness and feel valued at this branch
Service professional and friendly.
My car was due a free winter health check. When I booked my car in for a service I was told this would be done at the same time and they would need my car 90 mins. Also it needed a control systems update. Neither was done it was handed back in 1hour
New tyres fitted at a good price
Prompt attention on the phone, efficient and personable service at the desk and useful feedback via video and printed report. All done within the specified time. As always.
My visit was due to multiple components which if treated separately I may have scored differently. My Z4 was booked in for a service which couldn't be done as parts not available! Also included a failed MOT and a repair recovered successfully.
great service as always
Marked down slightly as I was not offered courtesy car or transport option.
Charged for service when it was in a package and had to argue to get that removedWas told they wouldnt charge for labour as they had done the work in the service and then was
Efficient with the knowledge that the service will be carried out by trained BMW specialists.
Fully satisfied with job
Staff unaware of previous work carried out, poor /incorrect advice given and rude / inappropriate comments made by front line staff upon return of vehicle keys. Decrease in service / customer care since car ran out of warranty.
Welcoming and friendly atmosphere.
Well looked sfter
Leaking gasket found during service. Car taken back to complete work under guarantee
Car ready day before booking.
Service staff were 100% focused on what they were doing .
Badly advised. If it was my wife alone she would have took your word for it and spent the money on tyres that are not needed
Always first class and efficient.
More expensive service than my previous manufacturer dealership but given better advice and was helped in saving money in the long term through a service pack.
As above service was great.
Very well looked after, as always.
nothing was a problem
Communication during the build phase appreciated.Needs to be more accurate and manage customer expectations. Identical e-mails 3 weeks apart twice is very poor. Informing me that car will be at dealership shortly when it took 3 weeks also v poor
Fast efficient service
They finally decided to listen to what the customer wanted, rather than push the stock they had whether you wanted or not.
Exemplary in providing customer experience end-to-end. Jackson Holliday provided first class support throughout the transaction.
Kept us up to date telephoning regular to inform where the car was and delivery date
Could not have done more to support me
Happy with the entire sale. Was dealt with by alex really well. The pre and post comms with him were excellent