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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Meet the team

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David Byrne

Head of Business

Andrew Thomas

Sales Manager

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Chris Burke

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Alex Cronin

Sales Executive

Richard Parker

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Jason Saenchan

Product Genius

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Alan Jackson

Service Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Too much hassle with the paintwork issue, do not expect this from a superior car

Service

Fast replacement and made to feel welcome while I waited

Service

Car was in for problem with the auto levelling lights, I was told they were set up, when driving at night next time, the lights just turned skywards causing everyone to be dazzled. I diagnosed this and repaired a wrongly fitted sensor myself!!

Service

As above....repair work was not carried out and I had to take additional time off work the following day to return the car and have the repair carried out.

Service

They were able to accomodate a short notice change in timings and still completed ahead of schedule.

Service

Generally very good service but the vehicle was washed and externally inspected (seemingly first) when the only issue was a window regulator, potentially making the repair slower than it could've been.

Service

Quick service

Service

I could not have asked for anything else, every need I had was completely catered for.

Service

Service at the dealership has beenexcellent and they have bent over backwards to try & resolve the issues I have with BT connectivity in my car.

Service

The Service Sheet listed 13 items, one of which was "Charge high-voltage battery". This was not done and, therefore, I do not have complete confidence that he other 12 items were completed.

Service

See above. Poor customer service and dishonesty from staff.

Service

excellent customer service and value for money.

Service

Can't give 5 star - just not in me as everyone can improve

Service

They didn't fix my car, couldn't work out what the issue was. They were arrogant and snotty about the whole thing. I don't have anything good to say about lloyd cockermouth. And it's not the first issue we have had with them!!

Service

No hassle

Service

Continued from question 1, the service advisor when challenging the above said its a really big car im surprised you haven't required the brakes replaced earlier. This to me does not reflect appropriate customer service.

Service

They’ve failed to detect the problem that’s still persisting. I need to get the car booked back in

Service

would of been 5 but overcharged me on tyres even though price was agreed up front and noted down

Service

Car was completed on time as started and returned with a clean and hoover. Price was lower than expected.

Service

The on board service record wasn’t updated after the work was completed

Service

Very happy with the service, service was carried out quickly

Service

Always treated with politeness and feel valued at this branch

Service

Service professional and friendly.

Service

My car was due a free winter health check. When I booked my car in for a service I was told this would be done at the same time and they would need my car 90 mins. Also it needed a control systems update. Neither was done it was handed back in 1hour

Service

New tyres fitted at a good price

Service

Great people.

Service

Prompt attention on the phone, efficient and personable service at the desk and useful feedback via video and printed report. All done within the specified time. As always.

Service

My visit was due to multiple components which if treated separately I may have scored differently. My Z4 was booked in for a service which couldn't be done as parts not available! Also included a failed MOT and a repair recovered successfully.

Service

great service as always

Service

Marked down slightly as I was not offered courtesy car or transport option.

Service

Charged for service when it was in a package and had to argue to get that removedWas told they wouldn’t charge for labour as they had done the work in the service and then was

Service

Efficient with the knowledge that the service will be carried out by trained BMW specialists.

Service

Fully satisfied with job

Service

Staff unaware of previous work carried out, poor /incorrect advice given and rude / inappropriate comments made by front line staff upon return of vehicle keys. Decrease in service / customer care since car ran out of warranty.

Service

Welcoming and friendly atmosphere.

Service

Friendly staff

Service

Well looked sfter

Service

Leaking gasket found during service. Car taken back to complete work under guarantee

Service

No problems

Service

Car ready day before booking.

Service

Service staff were 100% focused on what they were doing .

Service

Badly advised. If it was my wife alone she would have took your word for it and spent the money on tyres that are not needed

Service

Always first class and efficient.

Service

More expensive service than my previous manufacturer dealership but given better advice and was helped in saving money in the long term through a service pack.

Service

As above service was great.

Service

Very well looked after, as always.

Service

nothing was a problem

Sales

Communication during the build phase appreciated.Needs to be more accurate and manage customer expectations. Identical e-mails 3 weeks apart twice is very poor. Informing me that car will be at dealership shortly when it took 3 weeks also v poor

Sales

Fast efficient service

Sales

They finally decided to listen to what the customer wanted, rather than push the stock they had whether you wanted or not.

Sales

Exemplary in providing customer experience end-to-end. Jackson Holliday provided first class support throughout the transaction.

Sales

Kept us up to date telephoning regular to inform where the car was and delivery date

Sales

Could not have done more to support me

Sales

Happy with the entire sale. Was dealt with by alex really well. The pre and post comms with him were excellent