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Service staff were 100% focused on what they were doing .
Car ready day before booking.
Badly advised. If it was my wife alone she would have took your word for it and spent the money on tyres that are not needed
Always first class and efficient.
Very. The service manager explained what had been done in language I could understand and took me through the bill.
More expensive service than my previous manufacturer dealership but given better advice and was helped in saving money in the long term through a service pack.
Car was dealt with swiftly and effectively
As above service was great.
Very well looked after, as always.
I couldn't have expected anything else.
Noticed that when the technician returned my car to the front of the garage, there was no protective cover on the drivers seat
Big company with local attention to detail.
Dealt with very quickly and efficiently with the utmost competence.
Completely different experience to other bmw outlets& indeed other garages. Much more friendly and prepared to go the extra mile for clients.
Overall, fantastic! However, my query about wipers hitting the side pillar was never discussed with me after the service, despite me ringing back twice for an answer, but thats minor.
Clear breakdown of current vehicle status. Cleaning was a bonus
Everyone is very helpful and personable
Always had good friendly service.
Fantastic service and my car was gleaming when I got it back.
The Golf is serviced elsewhere and the BM hasn't needed much work, but so far so good
All staff friendly and very helpful
The service was complementary and no issues were found, therefore providing confidence that the car is safe for the coming winter. The service was completed within the timescale advised & the technician texted me confirmation of the service outcome.
Service manager is the best I've ever dealt with, really looks after customers and takes an interest.
Great customer service and quick
They did exactly what they had promised to do and this was obvious including the text video and the valeting.
Prompt and comfortable reception
The continued customer service from purchase to servicing has remained. The facilities available should you wait are brilliant and the staff are friendly and helpful
Because they did what they said they were going to do with no problems.
outstanding service and fabulous coffee. The dealership is stunning and the staff match.
told by staff exactly what had been done
All seem to be on the ball
Quick efficient service
It was a free autumn check which i was more than happy with
Again, a very pleasurable experience during my visit to Cockermouth. Youre always made to feel at home. The service Manager was very polite and informative and kept me up to date with the progress on my car.
Easy to book service. Apologies I cannot remember the gentlemans name at Cockermouth, but he was extremely helpful, polite and very knowledgeable and we had a good chat about future BMW hybrid and electric cars.
Service as exspected good overall service from qualified engineers who put forward a first class job so yes completely satisfied ..
I had a small problem with my brand new car which was attended to timely and the problem was solved.
Delivered quality service
Staff was initially going to charge me until I pointed was already covered under initial purchase
Almost completely satisfied, I find it a little annoying to have to keep seeing the oil filler signal every time I switch off.
My car was thoroughly checked and a fault diagnosed and rectified with no dramas.
It was completed on time and I could pick my car up at my convenience
Couldnt give me a hire car, but dropped me off and picked me up!
See above. Work completed in a timely manner.
The service once the car was in for the work was great but the confusion when booking in was poor
All the prompt attention I needed from an unscheduled visit
No problems quick service
Always have a positive experience when dealing with Lloyd Cockermouth.
I had a knocking noise from the tailgate area. This visit cured about 70% of the noise but I had to schedule another appointment to get a full fix. I acknowledge that these sort of issues are difficult to solve.
Have always solved any issue and overall very helpful.
The car was booked in quickly and ready to collect in a few hours
Efficient and professional
Ian and his team at service reception, along with the workshop team always give a 1st class service, not only to the customer, but more important to the car. I am always made very welcome.
Lloyd Cockermouth informed that my vehicle was due a free Autumn health check. I was not aware of this so thank you very much.
No problems at all, car ready when the service manager said it would be.
Because they are always very friendly and professional.
Quite frankly they were the most professional team I have yet to meet from any of the BMW outlets I have dealt with. Very helpful, very polite and well presented, nothing was a problem to all of them.
Couldn't fault service and staff
Jamie in Service just treats us so well.
Everything done with the minimum fuss, checks made to ensure I received the service pack benefits Id forgotten were still valid.
The staff and my car was spotless
Service was completed with no issues, I got what I wanted and the team replaced a fuse for me with no hassle.
Again no problem
They did what they said they would do
Needed courtesy car while my car was being serviced and was given incorrect date. Also asked for a problem to be looked into and was not advised of cost.
No issues, asked to check tyres on two occasions and only replaced back as needed with advice on when front would require changing.
Great people, great service!Just the problem about telematics mentioned above
upon identifying a factory fault the gentleman on the service desk actioned this and ordered a replacement without question.a recent fault with the handbrake was rectified but unfortunately re occurred this was repaired promptly without delay
I was kept fully informed by polite and helpful staff
There was a problem. My booked service had to be rescheduled.
Kept us up to date telephoning regular to inform where the car was and delivery date
Happy with the entire sale. Was dealt with by alex really well. The pre and post comms with him were excellent
Could not have done more to support me
James Routledge was always on hand to deal with questions, even when he had time off he responded to emails. There was a slight issue on the paperwork but this was rectified very quickly. I was treated very well and made to feel very welcomed
Sales agent was helpful, friendly and informative. Always happy to deal with a query etc.
Every time I call into lloyd bmw cockermouth I treated more like a best friend than a customer.
Quick, easy, friendly. BMW genius friendly and well informed
Very professional service from staff at Lloyds
Lloyds Cockermouth very good plus Jackson Holiday very professional
Myself and my daughter were looked after after very well during the whole time. We felt very welcomed and comfortable. I didn't feel pushed or hurried along into to buying a car.
One of the finance managers,, when we went to collect the car went over all the details very efficiently and helped change the payment date to a more suitable one. The chap who walked through the car controls etc was very Knowledgeable and helpful.
Just let down with delivery date and cherished transfer transaction
Happy with the experience - discrepancy on the finance documents - between sales & finance departments
Time made to go through the finances and paperwork, also to go through the car and advise of features, phone synced etc
Made to feel welcomeWell looked after
Every member of staff we came in contact with were very helpful
Lloyds Cockermouth never fail, it's like calling in to see friends.
Overall good experience
great vehicle and saleman was very helpfull