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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Explore the dealership

Meet the team

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David Byrne

Head of Business

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Alex Cronin

Sales Executive

Richard Parker

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always very satisfied

Service

Good service

Service

Comprehensive feedback & information

Service

Courtesy car was provided, work was carried out promptly.

Service

we are always treated with respect and professional curtesy and friendliness when we have had occasion to use BMW cockermouth

Service

Pleasant and nice customer service.

Service

excellent service appointments made to suit my timetable car collected at home and then delivered back valeted and washed couldn't be better.

Service

Very good service advisors and mechanics team.

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Friendly service

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Promptly arranged over phone, promptly completed and good feedback.

Service

I have been dealing with them for 35 years and all of the staff are highly trained polite and courteous people from the cleaning staff right up to the senior management and all of the mechanics. Always a delight to drive away with a nice cleaned car.

Service

Problem was explained and corrected immeadiately.

Service

Having had my custom for nearly 6 years, they my email wrong!

Service

Couldn't be more helpful.

Service

Excellent service

Service

Amelia is a credit to the company!

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Car booked in for service and mot. Courtesy car supplied no problem.

Service

See previous comment

Service

Very professional however whilst driving my car 2 days after picking it up a oil warning appeared. I contacted Lloyd's cockermouth who were very apologetic and immediately arranged for me to take the car into the Newcastle branch were it was checked.

Service

Nothing to be dissatisfied about

Service

Had my winter check, highlighted battery and washer problems which were soon fixed.

Service

The sales team were very keen to make sure that my experience was as positive as possible and spent significant time with me to work through the part exchange and details of the new vehicle to make sure it met my needs.

Service

Very good service

Service

Lloyd were flexible and responded to my problem well.

Service

good job carried out quickly and effeciently

Service

Efficient & friendly service

Service

Given an auto loan car and upgraded from 1 to 3 series due to having an injured ankle and being tall. Updated as soon as the vehicle was ready for collection. Loan car brought to the front so I had less distance to walk on crutches.

Service

Staff were friendly explained work done and sorted out return of hire car

Service

service was carried out without any messing about and everything was explained and checked

Service

Everything that they were going to do was explained before you left the car and explained what work was carried out and the vehicle check sent out by the engineer to my phone alerted me to a tyre problem I needed to be rectified asap.

Service

Was offered a discount on an MOT as a come back offer and was nearly charged full price even tho when booked it was confirmed it was only £25 instead of £49.99. lucky i had kept the text with offer otherwise I'd of been made to pay full price.

Service

They did what they said they would do earlier than promised.

Service

Friendly, attentive service, always a pleasure to visit.

Service

Again very helpful and attentive

Service

Good comms throughout. Free seasonal car checks. Car cleaned on every visit.

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Efficient service

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We was very satisfied with the service provided at Lloyds Cockermouth

Service

As mentioned in the earlier question - first class service.

Service

I was provided with a suitable loan car. The work was done as required. The work was completed within the requested timescales. The staff were friendly and welcomming despite me turning up later than agreed due to traffic.

Service

Fault diagnosed by Ian by visual inspection and solution agreed. DSC sensor rings and sensors visibly scuffing so both replaced. Hopefully issue is resolved. Also winter health check is a welcome service to give peace of mind before the cold sets in.

Service

Nothing to fault and a pleasant customer facing experience.

Service

All staff lovely and friendly, to improve it would have been better to know that I could have used a hire car before the service rather than when I picked the car up.

Service

Always looked after very professional

Service

Quick and Efficeint

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No problems encountered.

Service

Very professional, thorough service. All staff were welcoming and provided a great courtesy car for the duration of the service.

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Nothing to much bother

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Everything was as expected

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Lady on the desk who sorted everything out was exceptional

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Angela is the Iron Lady of BMW, a asset to your business.

Service

Don't really care too much about the actual service, I'm sure it was done properly. The staff service, a brand new BMW as a courtesy car and my car spic & span inside & out when I got it back. That's what sets you apart.

Service

Quick and efficient.

Service

Only blip was having to ring up to se if completed before collecting 4 pm rather than being notified

Service

The staff were helpful and all the work weas carried out on time, the car was ready when they said it would be

Service

First class

Service

professional, friendly and helpful staff

Service

Purchased my car brand new from this dealership. They have looked after my every need.

Service

Excellent service in particular was a young lady called Alex Lennon who was more than helpful, kept me up to date with progress of the work being done. In my opinion an excellent ambassador for BMW.

Service

Again friendly good service a good knowledge of cars available

Sales

Everything taken care of smoothly & without fuss.

Sales

No complaints

Sales

The sales team did not waste my time and were efficient and pleasant.

Sales

No Hassle the people at Lloyd's Cockermouth delivered what they promised on time with plenty of information about the new car . The X3 is much better than my previous X3 I traded in great job on the upgrade version

Sales

Lloyds bmw cockermouth customer

Sales

Good sales contact, nice surroundings and a nice showroom to look around that was clean, tidy and professional. Able to offer a test drive in both the models I was interested in to make a direct comparison which I thought was very good.

Sales

Exemplary customer service

Sales

Tracey and the rest of the rest of the team ensured a speedy delivery and kept me in the loop.

Sales

As above, excellent service.

Sales

I was very pleased withe the efficient way everything was explained and the information was given and my questions were explained.

Sales

Good communication throughout and all went well. Always available to help and offer support if needed.