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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

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Meet the team

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David Byrne

Head of Business

Andrew Thomas

Sales Manager

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Alex Cronin

Sales Executive

Richard Parker

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Jason Saenchan

Product Genius

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above.

Service

Angela kept me informed on progress and issues as they arose.

Service

Answered all my questions , not pressurised. Excellent coffee!

Service

Very helpful and attentive staff make you feel welcome from the moment you walk in

Service

Received a short video of the service with the main points. greatly appreciated.

Service

Everything done to a high standard

Service

smooth service made as easy as possible especially by Neil Wilson service manager

Service

They did a very good job including a post service clean but they don't vacuum the boot, so just missed out on a perfect score. Not a complaint, just an observation.

Service

Service completed as well expected.

Service

everything was above and beyond what we expected .

Service

Their attention to detail

Service

Can't find any faults

Service

Always courteous, efficient and friendly. Comfortable area for waiting.

Service

Exactly as I expect and never disappointed

Service

Do their utmost to make you happy despite the appalling response from BMW central

Service

Excellent

Service

Very good service.

Service

Service completed in agreed time and even had a quick wash and hoover

Service

inconvenience of having to arrange my own transport you could not provide me with a courtesy car.

Service

Impressed with the video presentation and provision of courtesy car.

Service

Called on to pick up car after one week; but when I put the key in the ignition the original fault was still there!!

Service

Well looked after.

Service

Fast and efficient

Service

Would of been 5 star but after delivering the car early as requested it was not completed on time for pick up. I would think 5 hours for a warranty check, first mot and air con service is excessive.

Service

They are very pleasant and efficient and friendly.

Service

Please see above

Service

all the necessary work was carried out in good time and to a satisfactory level

Service

Although it is expensive for a service, Lloyds carry out my servicing at the time arranged and always do a good job

Service

As above

Service

I had to wait two hours while they fitted four new wheels and tyres.

Service

As abovementioned plus prompt response

Service

The service adviser was extremely efficient isn't and helpful. I only scored this less than completely satisfied as I was advised of work that should be considered despite the office giving significantly conflicting advice.

Service

Very friendly and quick service.

Service

The new part was fitted quickly and painlessly. The lady in customer services named Angela took her time to explain fully the work that had been done and explained that the car had been washed and vacuumed. She deserves a special mention.

Service

Amelia from Lloyd BMW was superb in dealing with what was a worrying issue for my family and I.

Service

i had the same part replaced a while ago but still paid for the second new part, I have never had a spring break on any of my many cars to have the same spring break twice is a design fault.

Service

I was impressed by the service, particularly the car valeting. The interior surfaces had all been cleaned as had the inside of the windows.

Service

It would of been completely satisfied if the team hadn't forgot to wash my car, only a minor point though!

Service

First class

Service

Service was great but surprised (not pleasantly) by the bill

Service

Good service

Service

Bit worrying having fault on car like this

Service

As above. The car was sorted as expected and now drives better than it did before and the air-con now works efficiently.

Service

Great service as always, enjoyable place to be

Service

My car was not repaired in a reasonable time, communication between the dealership and myself regarding the repairs was terrible, the whole experience has left me doubtful to return to the dealership for future work.

Service

Staff very helpfull and job carried out without any problems.

Service

Kept me informed of the cars condition and let me know when it was completed

Service

They keep the Customer appraised of progress and go the extra mile to ensure that you are not inconvenienced.

Service

Communication really good throughout the process.

Service

didn't listen to what was requested

Service

Solely down to Angela Lauder as she is a perfect example of how to represent BMW.

Service

The service was carried out to the timings stated, the car was returned washed outside and vacuumed inside

Service

There was a significant issue when my car was handed back to me. To the credit of the Service Manager, Ian, the issue was resolved to my complete satisfaction.

Service

My new 240 rear sensors failed on holiday in Germany. After a serious thunderstorm and heavy rain it stopped working. My car went in to be fixed 11 days ago couldn't be fixed a new part required. Rang this morning still NO spare sensor. Not acceptabl

Service

speedy and efficient service

Service

Good experience overall

Sales

Clear / welcoming service

Sales

Excellent sales team

Sales

Sales executive kept me fully informed without being intrusive and I felt I was being looked after properly. The handover/ delivery was thorough and clear.

Sales

Great and prompt service, felt like a very personal service from Jackson who managed my sale. Staff at the dealership were incredibly friendly and lent us a car without question for the day for a familiarisation drive.

Sales

The car came in the time I was told and everything was set up to make the whole experience comfortable and pleasant. The salesman was extremely helpful.

Sales

All aspects of the deal were explained from finances prior to placing an order to operating the vehicle to me on delivery.

Sales

Rachel the salesperson was welcoming and very efficient nothing was a problem.

Sales

Putting the customer first which is very important.