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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

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Meet the team

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David Byrne

Head of Business

Andrew Thomas

Sales Manager

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Alex Cronin

Sales Executive

Richard Parker

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Jason Saenchan

Product Genius

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was impressed by the service, particularly the car valeting. The interior surfaces had all been cleaned as had the inside of the windows.

Service

It would of been completely satisfied if the team hadn't forgot to wash my car, only a minor point though!

Service

First class

Service

Service was great but surprised (not pleasantly) by the bill

Service

Good service

Service

Bit worrying having fault on car like this

Service

Great service as always, enjoyable place to be

Service

As above. The car was sorted as expected and now drives better than it did before and the air-con now works efficiently.

Service

Staff very helpfull and job carried out without any problems.

Service

My car was not repaired in a reasonable time, communication between the dealership and myself regarding the repairs was terrible, the whole experience has left me doubtful to return to the dealership for future work.

Service

They keep the Customer appraised of progress and go the extra mile to ensure that you are not inconvenienced.

Service

Kept me informed of the cars condition and let me know when it was completed

Service

didn't listen to what was requested

Service

Communication really good throughout the process.

Service

Solely down to Angela Lauder as she is a perfect example of how to represent BMW.

Service

The service was carried out to the timings stated, the car was returned washed outside and vacuumed inside

Service

There was a significant issue when my car was handed back to me. To the credit of the Service Manager, Ian, the issue was resolved to my complete satisfaction.

Service

My new 240 rear sensors failed on holiday in Germany. After a serious thunderstorm and heavy rain it stopped working. My car went in to be fixed 11 days ago couldn't be fixed a new part required. Rang this morning still NO spare sensor. Not acceptabl

Service

speedy and efficient service

Service

Arrived on time vehicle complete on time.

Service

They did what they said they would and the coffee isn't too bad. The people were friendly and helpful.

Service

Parts and labour were expensive But expected it from bmw

Service

felt looked after

Service

Reliable service. Always helpful

Service

The required work was completed to a high standard of workmanship with attention to detail. Very courteous and helpful staff.

Service

good customer service from staff

Service

No issues sorting fault

Service

The visit was only for a free safety check and car wash.

Service

Lloyd's Cockermouth always give me a good and efficient service and this was no exception

Service

The service at Lloyd Cockermouth - the re-calibration of a new windscreen - was carried out quickly and efficiently. Whilst there I was helped with a number of detailed queries about my new car by Alex Cronin

Service

Done on time. Information provided was easy to understand and a clear picture of what had been done during the service.

Service

Because they did everything they said they would without any issues

Service

The car is always ready on time, washed and hoovered.

Service

Polite and friendly staff, always helpful

Service

Fault has not been resolved

Service

Did a good job and sorted my badly corroded alloy wheels out under warranty seamlessly

Service

Always friendly and helpful

Service

Actions completed on time in full

Service

I booked service and MOT , car on a five year service plan but not on the BMW system so having to rearrange service for 10.06.19 MOT complete

Service

Staff were friendly and polite. My car was returned to me much cleaner than when I left it. Staff are always happy to answer any queries I have had.

Service

They have got to be one of the best BMW garages in the UK, I have in the past been to several over the country for minor niggles and they are all very good but lloyds staff are all proffesional

Service

Everything carried out as arranged.

Service

They are always correct in all their comments and the timing of the job

Service

Everything was done in a professional way

Service

Easy to arrange; good service on dropping off and picking up the vehicle; friendly, helpful staff; a little expensive (£50 MOT) but standard for a main dealer.

Service

In total. 9 hours of travel to and from Cockermouth, wrong diagnosis cost me over £230 for a needless software update. Staff are pleasant but inefficient.

Service

Friendly staff and really helpful

Service

Very helpful and professional

Service

They took great care of me

Service

Work took longer than told

Service

Putting the customer first which is very important.

Sales

Every member of staff I came into contact with were extremely helpful. Nothing was to much trouble to them.

Sales

Martin was exceptional sorting everything I asked for who would go above and beyond to make everything how I wanted it!

Sales

It must have been good - I only called in to collect my car after a free health check and Alex Cronin offered me a test drive in the new 3 series. I couldn't resist and was so impressed that I finished up with a new car!