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Easy booking in on a convenient date, fast efficient service
With the year long issue not being resolved by BMW, I cannot give more than 3*. I recognise that at the lloyd cockermouth there is little that they can do. I am more disappointed with BMW overall for not fixing this issue.
Workshop Service carried out efficiently, as far as I could judge. Wheels not available on date of service, requiring a return visit.
As above and past experiences. Last repair (a recall), car not ready when I went to pick it up at agreed time, took another 2 hours. Repeated occasions of phoning service department, told they are with a customer but will phone back but don't.
Car went in for a service and the garage were asked to look at 3 other potential issues. None of the issues was looked at and no information was provided as to the work that had been carried out during the service
The breakdown, and the problem is now resolved. However I was informed two new tyres were needed, and did I want them replaced. As this car is a Motability vehicle I said they should ask them. I was never informed if this was done or not!
Have always had instant attention from very friendly staff
Very professional and a comprehensive knowledge of the vehicle I own.
90 mins service on a pre scheduled slot should not take 4 hours or if indeed it need extra time a curtesy call would be better,
What I have come to expect from Lloyd Motors
Car was returned with right amount of information and was clean throughout.
I have given this answer because my car needed further work after it's service which was not possible on the day. The parts were not in stock. This meant a further visit and another wasted day. However the staff were very helpful again.
No quible about guaranteed issues
All items requested were completed in full.
The service experience from Cockermouth was TERRIBLE! I was told 8AM to collect my car. I arrived at 1PM and it was still not ready. I then waited almost an hour for my car after being told it would be 15 minutes. Car hadn't been cleaned properly
All work completed on time
They washed my car for when I returned and has it parked it ready for me to drive out.
See above the staff were all great the lady on reception, the lady on the service desk and young Jackson I had nice interactions with and was offered a cuppa by Jackson. But the lack of a curtesy isn't good
Great product, great service from the top to the bottom
Treated me as a valued customer
No problems experienced
Because above all else the customer service was excellent
Staff were helpful and pleasant
Service was carried out quickly and I was offered a lift home while the service was being carried out.
They can't do enough for you, sit you down with a cup of coffee and explain everything to you .
Once the issue over my service booking was resolved the service experience was ap to the standard expected of a BMW dealership.
As in question 1. I had numerous phone calls to keep me up to date with my cars progress.
Answer as above
Too much hassle with the paintwork issue, do not expect this from a superior car
Car was in for problem with the auto levelling lights, I was told they were set up, when driving at night next time, the lights just turned skywards causing everyone to be dazzled. I diagnosed this and repaired a wrongly fitted sensor myself!!
Fast replacement and made to feel welcome while I waited
As above....repair work was not carried out and I had to take additional time off work the following day to return the car and have the repair carried out.
They were able to accomodate a short notice change in timings and still completed ahead of schedule.
Generally very good service but the vehicle was washed and externally inspected (seemingly first) when the only issue was a window regulator, potentially making the repair slower than it could've been.
I could not have asked for anything else, every need I had was completely catered for.
Service at the dealership has beenexcellent and they have bent over backwards to try & resolve the issues I have with BT connectivity in my car.
The Service Sheet listed 13 items, one of which was "Charge high-voltage battery". This was not done and, therefore, I do not have complete confidence that he other 12 items were completed.
Can't give 5 star - just not in me as everyone can improve
excellent customer service and value for money.
See above. Poor customer service and dishonesty from staff.
They didn't fix my car, couldn't work out what the issue was. They were arrogant and snotty about the whole thing. I don't have anything good to say about lloyd cockermouth. And it's not the first issue we have had with them!!
Continued from question 1, the service advisor when challenging the above said its a really big car im surprised you haven't required the brakes replaced earlier. This to me does not reflect appropriate customer service.
The experience wasn't overwhelming. I knew what I wanted but some of my requests fell on deaf ears and it appeared I only had selection of current (unregistered) stock. My details weren't taken, communication wasn't great and it felt a bit impersonal
Everything went well and no complications.
Very good service
this is difficult to mark as the sales department were extremely good, however the handover with the genius was less than satisfactory, connected drive set up was not completed and is still not working almost 3 weeks later.
It would have been a higher score if the car had been ready for collection on the date it should have been
It met all my expectations
nothing was a problem