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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

Meet the team

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David Byrne

Head of Business

Andrew Thomas

Sales Manager

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Chris Burke

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Alan Jackson

Service Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great customer service and quick

Service

Service manager is the best I've ever dealt with, really looks after customers and takes an interest.

Service

The service was complementary and no issues were found, therefore providing confidence that the car is safe for the coming winter. The service was completed within the timescale advised & the technician texted me confirmation of the service outcome.

Service

They did exactly what they had promised to do and this was obvious including the text video and the valeting.

Service

Excellent service

Service

Prompt and comfortable reception

Service

The continued customer service from purchase to servicing has remained. The facilities available should you wait are brilliant and the staff are friendly and helpful

Service

Because they did what they said they were going to do with no problems.

Service

All seem to be on the ball

Service

outstanding service and fabulous coffee. The dealership is stunning and the staff match.

Service

told by staff exactly what had been done

Service

Quick efficient service

Service

It was a free autumn check which i was more than happy with

Service

Excellent sevice

Service

Again, a very pleasurable experience during my visit to Cockermouth. You’re always made to feel at home. The service Manager was very polite and informative and kept me up to date with the progress on my car.

Service

Easy to book service. Apologies I cannot remember the gentlemans name at Cockermouth, but he was extremely helpful, polite and very knowledgeable and we had a good chat about future BMW hybrid and electric cars.

Service

Service as exspected good overall service from qualified engineers who put forward a first class job so yes completely satisfied ..

Service

Delivered quality service

Service

Staff was initially going to charge me until I pointed was already covered under initial purchase

Service

I had a small problem with my brand new car which was attended to timely and the problem was solved.

Service

Almost completely satisfied, I find it a little annoying to have to keep seeing the oil filler signal every time I switch off.

Service

My car was thoroughly checked and a fault diagnosed and rectified with no dramas.

Service

It was completed on time and I could pick my car up at my convenience

Service

Couldnt give me a hire car, but dropped me off and picked me up!

Service

See above. Work completed in a timely manner.

Service

The service once the car was in for the work was great but the confusion when booking in was poor

Service

All the prompt attention I needed from an unscheduled visit

Service

Always have a positive experience when dealing with Lloyd Cockermouth.

Service

I had a ‘knocking ‘ noise from the tailgate area. This visit cured about 70% of the noise but I had to schedule another appointment to get a full fix. I acknowledge that these sort of issues are difficult to solve.

Service

No problems quick service

Service

Have always solved any issue and overall very helpful.

Service

The car was booked in quickly and ready to collect in a few hours

Service

Efficient and professional

Service

Problem resolved

Service

Ian and his team at service reception, along with the workshop team always give a 1st class service, not only to the customer, but more important to the car. I am always made very welcome.

Service

Lloyd Cockermouth informed that my vehicle was due a free Autumn health check. I was not aware of this so thank you very much.

Service

No problems at all, car ready when the service manager said it would be.

Service

Because they are always very friendly and professional.

Service

Quite frankly they were the most professional team I have yet to meet from any of the BMW outlets I have dealt with. Very helpful, very polite and well presented, nothing was a problem to all of them.

Service

Excellent experience

Service

Couldn't fault service and staff

Service

Jamie in Service just treats us so well.

Service

Everything done with the minimum fuss, checks made to ensure I received the service pack benefits I’d forgotten we’re still valid.

Service

Very happy

Service

The staff and my car was spotless

Service

Service was completed with no issues, I got what I wanted and the team replaced a fuse for me with no hassle.

Service

Excellent service.

Service

They did what they said they would do

Service

Again no problem

Service

Needed courtesy car while my car was being serviced and was given incorrect date. Also asked for a problem to be looked into and was not advised of cost.

Service

No issues, asked to check tyres on two occasions and only replaced back as needed with advice on when front would require changing.

Service

Great service

Service

Great people, great service!Just the problem about telematics mentioned above

Service

upon identifying a factory fault the gentleman on the service desk actioned this and ordered a replacement without question.a recent fault with the handbrake was rectified but unfortunately re occurred this was repaired promptly without delay

Service

There was a problem. My booked service had to be rescheduled.

Service

I was kept fully informed by polite and helpful staff

Service

Lloyd’s did exactly what was required in a very efficient way

Service

As above, including ease f booking, accuracy of predicted completion and knowledge of customer.

Service

I was told exactly how much work was involved, what the cost would be & was called when my car was ready.

Service

All jobs done to a good standard

Service

Nearly everyone is friendy and proffessional and nothing is any problem to get sorted out

Service

Absolutely no complaints.

Service

Problems rectified without delay or quibble, quality courtesy car received.

Service

They tried their best to rectify the issue and assure me it wouldn’t have a long term effect on the engine

Service

Very efficient

Service

Had to wait a few extra days before a curtesy car was available, then only a basic car given promised something special when I purchased the car

Service

Lloyds Cockermouth very good plus Jackson Holiday very professional

Sales

Myself and my daughter were looked after after very well during the whole time. We felt very welcomed and comfortable. I didn't feel pushed or hurried along into to buying a car.

Sales

One of the finance managers,, when we went to collect the car went over all the details very efficiently and helped change the payment date to a more suitable one. The chap who walked through the car controls etc was very Knowledgeable and helpful.

Sales

Just let down with delivery date and cherished transfer transaction

Sales

Happy with the experience - discrepancy on the finance documents - between sales & finance departments

Sales

Time made to go through the finances and paperwork, also to go through the car and advise of features, phone synced etc

Sales

Made to feel welcomeWell looked after

Sales

Lloyds Cockermouth never fail, it's like calling in to see friends.

Sales

Every member of staff we came in contact with were very helpful

Sales

great vehicle and saleman was very helpfull

Sales

Overall good experience

Sales

self explanatory