OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
154 ratings and 80 comments received in the last 90 days.
06 June 2025
Helpful and informative
04 June 2025
Our sales person (Lucy) was super informative and the communication was fantastic. Kept us updated in a timely manner and made everything really clear. Handover experience was one of the best we have had.
03 June 2025
As above, plus knowledgeable staff
03 June 2025
It has been a really enjoyable experience
01 June 2025
Great service
31 May 2025
Excellent
22 May 2025
Lucy Adams our sales person was patient, polite, exceptionally knowledgeably on the veichle we were looking at.
07 May 2025
Very easy to deal with, staff met all my needs and kept informed as the process went through.
07 May 2025
I've alluded to this answer above. All personel at Lloyds of Cockermouth are highly-skilled at their respective jobs; treat their custmers with courtesy and offer a first- class experience.
16 June 2025
As per my previous answer
14 June 2025
As above
13 June 2025
V pleased with the car
12 June 2025
Customer service is exceptional.
11 June 2025
Lloyds were very good
11 June 2025
Prompt and efficient phone booking, reception and handover.
11 June 2025
We were treated great, given a loan car and our car was sorted quickly.
10 June 2025
Great staff, always make it a pleasant experience.
10 June 2025
My car is always well looked after
09 June 2025
Fantastic service from Lauren on the service desk & by Alex the assistant service manager
15 June 2025
The service received from lucy was excellent.