OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
172 ratings and 87 comments received in the last 90 days.
08 April 2025
Lucy was friendly efficient and welcoming when I arrived. Great customer care. Always good to have rapport with customers and make them feel appreciated, great work Lucy!
03 April 2025
Great sales and hospitality
01 April 2025
Delivered exactly as promised
01 April 2025
The total service provided by Lloyds BMW was excellent and could not be faulted.
31 March 2025
Delays in transport of new car from central depot.
27 March 2025
same as above
27 March 2025
EVERYTHING WENT QUICK AND EASY
26 March 2025
Excellent communications with Luke the Sales executive
24 March 2025
I get the quality product I want, this is the best X3 yet and the help to understand the new technology
21 April 2025
It was easy to book my service on line and the front office staff were friendly and helpful. The car was immaculate when I arrived to collect it after the service. I'll dfinitely be back.
21 April 2025
The garage set my throttle body up following a previous recall The engine used to tick over at 500rpm now its 750rpm so the car uses more fuel Because it's a while ago I am unable to take it back
20 April 2025
Been a customer at our local Lloyds BMW in Cockermouth for 14 years and all the team there are excellent !
17 April 2025
Work carried out professionally.
17 April 2025
Ticked all the boxes.
14 April 2025
Everything explained amazingly brilliant polite staff and quick work
08 April 2025
Pleasant staff. Welcoming. Nice area to wait in
08 April 2025
Listen to the customer and provide an excellent service
08 April 2025
Asked for a breakdown of the works carried out on our vehicle , was told we could access it via the EMAC website has we are on a monthly maintenance plan but we have never been sent a link to this! Cost,works done, money left in plan ?????
07 April 2025
Friendly staff and job well done
13 April 2025
Knowledge of cars and fitting of my needs