OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
166 ratings and 87 comments received in the last 90 days.
04 June 2025
Our sales person (Lucy) was super informative and the communication was fantastic. Kept us updated in a timely manner and made everything really clear. Handover experience was one of the best we have had.
03 June 2025
As above, plus knowledgeable staff
03 June 2025
It has been a really enjoyable experience
01 June 2025
Great service
31 May 2025
Excellent
22 May 2025
Lucy Adams our sales person was patient, polite, exceptionally knowledgeably on the veichle we were looking at.
07 May 2025
I've alluded to this answer above. All personel at Lloyds of Cockermouth are highly-skilled at their respective jobs; treat their custmers with courtesy and offer a first- class experience.
07 May 2025
Very easy to deal with, staff met all my needs and kept informed as the process went through.
03 May 2025
Purchase and handover was made easy from initial phonecall to collecting the car by pleasant and knowledgeable sales staff member.
07 June 2025
Natasha that deals with everything is really professional and a great advert for Lloyd BMW, nothing is a problem and all the work is easy to understand
06 June 2025
I was disappointed with the way in which you dealt with my inquiries
04 June 2025
Customer service is brilliant, they are always happy to help and always deliver, dealership customer service is why I buy BMW.
03 June 2025
Lisa was outstanding, friendly, professional, and incredibly helpful throughout my car service. She kept me informed every step of the way and made the entire process smooth and stress-free. Truly a credit to the Lloyd Cockermouth team!
02 June 2025
As above
22 May 2025
The team continuously go above and beyond to help me. I will keep coming back.
21 May 2025
Staff friendly and efficient
20 May 2025
As above
19 May 2025
Very helpful and pleasant staff
18 May 2025
Staff knowledgeable and explained everything in detail. Car was cleaned following the work carried out.
06 June 2025
Helpful and informative